Live opening · Posted 6 days ago
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About the Role
We are seeking a hands-on Program Manager for our Internal Tools & Systems team to own and scale the technology stack for our global Advertising sales team. This is a critical individual contributor role for a technical expert focused on optimizing the entire Lead-to-Cash (L2C) workflow.
You will be the primary owner of our sales systems, from our CRM to our ad-serving and billing platforms. Your mission is to create a seamless, automated, and scalable systems environment that removes friction for our sellers and ensures data integrity from the initial lead to final payment. This role has a critical focus on order management, billing processes, and sales enablement, ensuring accuracy and efficiency are at the core of our operations.
What You'll Do
Lead-to-Cash (L2C) Process Ownership: Manage and optimize the systems and processes supporting the complete L2C lifecycle, ensuring a seamless flow of data from opportunity to invoice
Billing & Order Management: Serve as the technical expert for our advertising order management and billing systems. You will partner with Finance to ensure accurate order processing, invoicing, and revenue recognition
CRM & Tech Stack Administration: Own the day-to-day administration of our CRM and its integrated tools (e.g., ad servers, engagement platforms). You will be responsible for system configuration, automation, data integrity, and user support
Process Optimization: Partner with Advertising Sales, Finance, and Product teams to identify and resolve system bottlenecks, particularly in the handoff from sales to finance (billing/collections)
Project Management: Lead system enhancement projects—from gathering requirements to UAT and deployment—to support new ad products, sales motions, and go-to-market strategies
Cross-Functional Partnership: Build and maintain strong relationships with sales and tech leadership. Act as the central point of coordination, ensuring all teams are aligned on program goals, timelines, and execution
Basic Qualifications
6+ years in Sales Operations, Revenue Operations, or Business Systems, preferably within a digital advertising or high-growth tech environment
Bachelor’s degree
Hands-on administrative experience with a major CRM platform and its integrated tech stack
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