Senior Salesforce Consultant

Reports to: Senior Manager, Professional Services
To apply, please send a cover letter and resume to jobs@jcainc.com. Applications without cover letters will not be considered. No phone calls or messages please. Applications are due by 11:59 p.m. PST on October 31, 2026.
Summary
As a Senior Consultant, you play a critical role in advancing our mission of empowering nonprofits through the strategic use of data and technology. Building on strong analytical and technical foundations, you provide strategic direction to project teams and guide clients through complex challenges. Your ability to proactively identify issues, shape solutions, and align stakeholder goals ensures successful outcomes. By combining deep subject matter expertise with a consultative mindset, you help clients turn insight into action—driving measurable impact, fostering innovation, and strengthening the communities they serve.
Responsibilities
Consulting
Deliver high-quality consulting services to nonprofit clients, aligning technology and data with strategy.
Develop project plans, schedules, and budgets, ensuring timely and successful execution.
Provide strategic and operational leadership to project teams, resolving issues, adapting strategies, and ensuring alignment with client goals.
Drive effective change management by developing stakeholder engagement strategies, communication plans, training, and adoption approaches that ensure solutions are implemented and sustained.
Manage and plan assigned workload across projects, proactively identifying potential conflicts or gaps to support utilization goals.
Engage with stakeholders to elicit and document requirements, ensuring alignment with business objectives and project goals.
Develop actionable recommendations supported by thorough analysis and documentation.
Design and implement fundraising or marketing strategies that combine creativity, practicality, and a strong focus on impact.
Serve as a subject matter expert in at least one JCA consulting specialization:
Data Ecosystem Consulting – Lead strategy assessment and roadmap, solution selection, and implementation projects designed to align, build, and nurture nonprofit data ecosystems.
Database Operations Consulting – Provide business process design, data assessment & cleanup, documentation, reporting, system configuration, and training services for Kindsight Ascend, Salesforce Nonprofit Success Pack and/or Salesforce Nonprofit Cloud.
Expand consulting expertise through continuous learning and development to enhance JCA’s offerings and contribute to a diverse range of projects.
Recruit and maintain relationships with subcontractors to complement our internal expertise as needed.
Thought Leadership
Collaborate with colleagues to share knowledge and contribute to the development of internal resources, consulting processes, thought leadership, and new offerings or products.
Create insightful and engaging content that showcases JCA’s industry knowledge and expertise.
Represent JCA at conferences, webinars, and events, delivering presentations and participating in panel discussions.
Client Relationship Management
Establish and maintain strong relationships with clients, prospects, key stakeholders, and partners to enhance JCA’s reputation and influence.
Identify opportunities for new and expanded projects.
Independently lead sales opportunities from initiation to closure, including scoping, pricing, and proposal development.
Assist with opportunities by participating in sales presentations and by providing other support as needed.
Skills
You are successful as the Senior Consultant because you:
have demonstrated expertise with Salesforce configuration and customization, data migration and governance, reporting and analytics, user and security management, application integrations, and the delivery of scalable fundraising, donor management, and constituent engagement solutions;
communicate complex information clearly and concisely, both verbally and in writing, across all stakeholder levels;
apply strong data literacy skills to extract insights and communicate findings to stakeholders, supporting data-informed decision-making;
successfully manage projects by adapting approaches to align with client needs and constraints, fostering collaboration and achieving positive outcomes;
deliver constructive feedback to colleagues with tact and empathy, ensuring clarity, promoting growth, and maintaining positive relationships while addressing areas for improvement;
cultivate strong, collaborative relationships with clients and colleagues by actively listening, anticipating needs, and creating value that deepens engagement and drives long-term success;
demonstrate strong consultative sales skills by building trust with clients, identifying their needs, and independently shaping and advancing opportunities through strategic scoping, accurate pricing, and thoughtful contracting to deliver mutually beneficial solutions;
excel in collaborative team environments, contributing positively to team dynamics, valuing diverse perspectives, and working toward shared outcomes with accountability and enthusiasm;
demonstrate strong organizational and time management skills, effectively prioritizing tasks, managing projects simultaneously, and consistently meeting deadlines; and
take initiative, work independently with minimal guidance, and stay motivated to move projects forward without waiting to be directed
Qualifications
You are qualified for the position because you:
have demonstrated expertise in designing and implementing Salesforce-based nonprofit solutions, including Nonprofit Cloud (NPC), Nonprofit Success Pack (NPSP), or Kindsight Ascend;
have demonstrated subject matter expertise in at least one of JCA’s consulting specializations, with a minimum of three years’ experience;
have a minimum of five years’ experience in fundraising, marketing, and/or constituent engagement;
have experience leading projects or workstreams from planning through delivery;
have a minimum of two years’ experience in a consulting role; and
have a Salesforce Administrator certification.
You have an advantage in the position if you:
hold relevant Salesforce certifications (Salesforce Administrator, Business Analyst, Sales Cloud Consultant, Nonprofit Cloud, or legacy Nonprofit Success Pack (NPSP) Consultant)
have a PMP certification or equivalent knowledge.
Requirements
You may be required to:
work remotely from a home office or other remote space;
work at least 40 hours per week, as this is a full-time position;
maintain standard North American business hours with some flexibility;
travel up to 10% of business days with easy access to airport; and
remain in a stationary position for the majority of an eight-hour workday.
You are required to:
adhere to the company’s policies and procedures; and
embrace JCA’s core values.
Benefits
Salary range of $90,000 to $106,100, commensurate with experience and performance
Paid holidays, vacation, personal, sick, and volunteer time
401(k) retirement plan
Employee Stock Ownership Plan (ESOP)
Health, dental, and vision insurance
Life insurance and long-term disability insurance
Paid parental leave
Employee Assistance Program
Flexible Spending Account (FSA)
Dependent Care Account (DCA)
About JCA
JCA is the first and foremost independent consulting firm dedicated to addressing the technology and operational needs of nonprofits. We collaborate with nonprofits and partners to promote a positive global impact. Since 1988, we’ve helped thousands of nonprofits in North America and around the world leverage their CRM technology, processes, and data, to help make the world better.
We contribute to our clients’ success each day by embracing these core values:
Curiosity – We engage, ask questions, and seek out learning to spark growth and progress.

Work arrangement
Yes