Guest Service Agent - Limelight Ketchum

Position Summary
The Guest Service Agent drives guests to and from various local locations per requests from various hotel departments. This position assists and supports the front desk as needed. This position reports to the Guest Services Manager.
Job Posting Deadline
Applications for this position will be accepted until October 4, 2026.
Essential Job Functions/Key Responsibilities
• Pick up and deliver guests to various local locations as scheduled by the Front Desk
• Familiarize guests with points of interest, restaurants, activities, and hotel facilities while transporting guests
• Know about all daily hotel functions, locations, and times for appropriate guest direction
• Maintain constant communication with Front Desk for itinerary changes and guest requests
• Check inside and out of vehicles for cleanliness
• Clean inside and outside of vehicles when needed
• Check all essential fluids including oil and brake fluid and check the tire pressure
• Report any problems with the vehicles to Guest Services Manager
• Follow baggage tagging procedures and ski storage procedures
• Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas
• Maintain a high standard of cleanliness in the Lobby and Luggage storeroom
• Fill out vehicle maintenance checklists as directed
• Report all accidents accurately filling out incident reports immediately
• Assist Front Desk in locating lost baggage through airlines and guest services desk at airport
• Other duties as assigned
Education & Experience Requirements
• Must be over 18 years of age
• A valid driver’s license is required
• One year of guest/ customer service skills preferred
Knowledge, Skills & Abilities
• Knowledge of hotel fire and safety procedures and ability to assist in emergency and security procedures as directed by management
• Knowledge of product or service (example retail product, food & beverage products)
• Knowledge of company policies and procedures
• Proficiency in communicating clearly both verbally and in writing to team members and customers
• Ability to work in collaboration with others to achieve team goals
• Assist in emergency and security procedures as directed by management
• Ability to maintain the cleanliness of work area
• Ability to engage with customers in a positive and helpful manner
• Ability to always drive safely

Employment type
Full-time

Work arrangement
No