SIAM/ITIL Lead

Drive SIAM transformations and innovations for effective governance and management in line with agreed SIAM scope of work
Spearhead SIAM process governance team for seamless process execution and management
Act as an escalation point of contact for client for all SIAM related deliverables in scope, milestones and overall governance
Responsible for SIAM governance alignment, client relations, strategic accountability and unblocking critical escalations impacting SIAM scope of work
Collaborate with client stakeholders to develop, establish and operationalize SIAM Operating Model
Schedule and conduct periodic service review meetings with Client stakeholders to ensure effective functioning of SIAM Office
Identify, manage and report risks related to all in scope SIAM processes ensuring process adherence, compliance by all internal, external suppliers, 3rd parties involved
Define/Refine, agree and document CSF’s and KPI’s for all the SIAM processes in scope along with consolidated reporting and performance management
Establish communication channels with clear and transparent communications to client
Manage SIAM BAU team, process managers to drive operational execution across all SIAM functions, services in scope
Spearhead implementation, innovations to modernize SIAM process governance and management with adoption and implementation of Gen AI, Agentic AI capabilities
Ensure that SIAM BAU team onboarded delivers SIAM services in scope for the client meets and delivers contractual obligations
Ensure that the client is periodically updated, informed on latest technology trends, product and platform details liaising with internal teams, stakeholders for seamless adoption and implementation
Account mining, proactively identify and explore upstream, downstream new business opportunities within the client management and add revenue growth
Location: Bangalore, Hyderabad, Pune, Chennai

Work arrangement
No