Insurance Advisor

Proudly Canadian. Driven by Purpose. Rooted in Care.
Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada
Digital Service Insurance Advisor
Our Insurance Advisors are responsible for servicing a large personal lines book of business. This is a remote, work from home position that prioritizes retention and excellent customer service.
Here Is What a Typical Day Looks Like
Processing changes to insurance policies and endorsements according to policy and procedure
Manage incoming call queues and maintain low wait times
Answer customer inquiries, striving for one touch resolution for the customers
Optimize sales opportunities in each call, while prioritizing customers’ needs
Quickly access information from online databases to complete customers transactions
Make outbound calls for customer policy renewals and account reviews
Adapt your sales strategy based on the nature of your call, and customers priorities
The value you bring
Level 2 General Insurance License; RIBO an asset
2-3 years in a sales or customer service role, previous Insurance or Call Centre experience an asset
Excellent phone etiquette and professional experience building rapport with customers
Adept in retrieving customer data efficiently
Hours: Full Time, Permanent – 37.5 hours/week
Location: Remote – Alberta
Current Vacancy: Yes
Salary Range: $51,000 - $65,000
Requisition #: 83265
Why Western?
Western’s people-first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.
Highlights Include
14 Paid Wellness Days, 3 weeks’ vacation, company matching savings programs, and 100% employer paid group benefits for eligible employees
Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation.
Our Commitment to Inclusion: At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact talent.acquisition@westernfg.ca or visit our Careers page.
Our Human First Hiring Approach: We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (nonAI), and all results are reviewed by our hiring team.
Ready to Apply?
If making a meaningful impact in your community and growing your career in a supportive, purpose‑driven environment excite you, we’d love to hear from you.

Work arrangement
Yes