Senior Account Manager-Packaging Premedia

This position serves as the key liaison between clients and packaging prepress production to create a seamless workflow that exceeds customer expectations. Primary responsibilities include: project management, pre-production job planning, premedia production scheduling and creative problem solving. This position seeks to enrich the customer experience with RRD through service, a positive attitude, a sense of urgency, clear communications and the utmost professionalism in all interactions.
Job Duties & Responsibilities
Act as a liaison between clients and packaging prepress production to ensure projects meet scheduling and quality requirements.
Perform order management activity such as communicating job specific information, entering job details into order management software and ensure proper priority is given to each job to meet client expectations.
Apply a broad knowledge of packaging printing, converting and prepress to production workflows.
Apply understanding of customer’s business needs to establish solid customer relationships and facilitate problem-solving.
Establish and promote excellent customer relations through effective and proactive communication and continuous monitoring of customer satisfaction.
Maintain contact with customers and production to advise them of job progress, scheduling concerns and requests for additional information or materials when required.
Facilitates the resolution of production-related problems in a timely manner and elevates appropriately when necessary.
Coordinate 3D rendering services.
Retrieve customer provided assets and provide asset management and/or file transfer services.
Order photopolymer platemaking services from production resources.
Generate customer-facing project cost estimates and billing summaries at project completion.
Coordinate occasional client support for RRD hosted technologies (project management, soft-proofing and digital asset management).
Use ethical business practices in dealing with customers, employees, vendors, suppliers and the community.
Responsible for customer retention and customer loyalty.
Additional duties as assigned.
Bachelor degree in discipline related to functional work or role with 3-5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
Demonstrated knowledge of packaging prepress and print specifications for Flexo, Litho, Gravure, Dry Offset & In Mold Label (IML) print processes.
Experience working with different packaging substrate types for Flexo, Litho, Gravure, Dry Offset & In Mold Label (IML) print processes.
Strong project management skills, organizational skills and time-management skills.
Experience with software associated with packaging prepress (Acrobat, Illustrator, Photoshop and Esko).
Experience with eCommerce / 3D rendering services and requirements.
Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer and internal relationships.
Excellent communication skills, both written and verbal, along with the ability to listen for understanding.
Ability to anticipate needs on behalf of the customer not to only serve the customer but increase volume and profitability.
Ability to problem solve, analyze potential solutions and use good sound judgment to make decisions.

Employment type
Full-time

Work arrangement
No