Patient Access Representative

Why Join PT Solutions?
At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Access Representative, you’ll play a vital role in delivering an exceptional patient experience by coordinating referrals and scheduling across a group of clinics within a regional support model. In this fast-paced, high-impact role, you’ll ensure seamless appointment booking, accurate referral processing, and consistent execution of best-practice workflows.
At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity.
What You Will Get
In addition to the standard benefit offering, you can expect to receive:
Competitive compensation with ability to earn performance-based incentives
Professional development through strategic internal platforms
Opportunity for career progression with a nationwide physical therapy practice
Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
Reimbursement for endurance race entry fees
Your Responsibilities As a Patient Access Representative
Schedule patient appointments across clinics based on provider availability, patient needs, and location.
Manage referrals end-to-end, ensuring accurate patient, insurance, and documentation details.
Communicate proactively with patients and teams about scheduling updates, cancellations, and missing information.
Deliver a high-quality, patient-first experience while assisting with questions and providing support.
Accurately document scheduling activity and coordinate with internal teams to resolve issues.
Ensure compliance with HIPAA, insurance workflows, and documentation standards.
Collaborate with clinic and regional teams while contributing ideas to improve processes and patient access.
Required Skills & Abilities
Strong communication, collaboration, and customer service skills.
Ability to multitask and prioritize effectively in a fast-paced environment.
High level of accuracy and attention to detail.
Strong problem solving and adaptability skills.
Proficiency in Microsoft Office and comfort using EMR and scheduling platforms.
Professional, empathetic, and patient-centered approach.
Qualifications
At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).
1–2 years of experience in healthcare scheduling, patient access, or customer service preferred.
Experience using EMR systems and scheduling platforms strongly preferred.
Schedule
Full Time: availability within 7am-7pm M-F
Compensation
Pay Range: $18-20/hour (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)
A Top Workplace
At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.
PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We’ve also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. This recognition reflects a culture built around supporting our people. It’s not just what we do, but how we make people feel. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. Because together, we do great better.
Let’s go further together and transform care. Join the #PTSLife today! To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.
We are an equal opportunity employer and welcome all qualified candidates to apply!

Work arrangement
Yes