Customer Service Representative – Parent Liaison (Remote)

Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 500,000 babies successfully treated with the DOC Band®, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses.
Cranial Technologies also provides treatment with EarWell® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell® is a proven, non-invasive treatment option for families.
We are currently looking for a full-time Customer Service Representative to join our rapidly growing team! Our ideal candidate will build a rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. You will educate potential families about the evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service.
We will train you on our process and all things unique to Cranial Technologies!
Responsibilities include:
Providing outstanding customer service to our families over the phone
Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
Coordination of information between referring physicians, insurance companies, and our own treatment clinics
Review cost share amounts, co-payments and financial responsibility with our families
Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day
Requirements:
1 – 2 years’ customer service or related experience
1 – 2 years’ experience with computer software
Exceptional communication including phone etiquette and human relations skills
Ability to work with people from diverse backgrounds