Client Services Manager

Client Services Manager – Habilitation
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Allentown, PA Habilitation office.
As a Client Services Manager, you’ll combine your experience in supporting individuals with your skills in relationship-building, client services, team leadership, and business operations.
Take the Next Step in Your Career
At BAYADA, we believe in developing our people and creating opportunities for increased responsibility. In this role, you’ll gain hands-on experience managing a caseload, supporting field employees, building community partnerships, and overseeing the operational and financial performance of your services.
You’ll work closely with experienced leaders and have opportunities to expand your leadership skills and continue growing your career within BAYADA.
What You’ll Do
Provide exceptional customer service and help ensure high-quality services for clients
Coordinate client services and address emergent scheduling needs
Manage and proactively grow your client caseload
Build lasting relationships with clients, referral sources, payors, and community organizations
Develop strong, collaborative relationships with field employees and office leadership
Monitor key metrics and maintain effective fiscal management of your caseload
Partner with Clinical Managers to provide supervision, support, and resources to field employees
Identify opportunities to improve client satisfaction, employee engagement, and service delivery
What We’re Looking For
Bachelor’s degree required
Prior I/DD, Supports Coordination, Habilitation, or related experience preferred
Prior management or supervisory experience a plus
Demonstrated success taking on increased responsibility and achieving goals
Ambition and a growth mindset with a desire to advance your career
Strong computer skills, including experience with electronic medical records
Excellent communication, organization, and interpersonal skills
Ability to build relationships and work effectively with clients, families, employees, and community partners
Why Join BAYADA?
BAYADA offers a comprehensive benefits package, including:
Paid holidays, vacation, and sick time
Medical, dental, and vision insurance
Employer-paid life insurance
401(k) with company match
Direct deposit
Employee Assistance Program (EAP)
Career growth and professional development opportunities
Ready to take the next step? Bring your I/DD or Habilitation experience to BAYADA and build the leadership skills needed to grow your career while making a meaningful impact in the lives of the clients we serve.
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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.