Secure AV / SIPRNet Support Engineer

**CONTINGENT UPON AWARD**
Overview:
Position Title: Secure AV / SIPRNet Support Engineer
Security Clearance: Active Secret or Higher
Location: Alexandria, VA
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
Summary:
C3EL is seeking a Secure Audio/Video (AV) / SIPRNet Support Engineer to provide technical, administrative, and end-user support for enterprise secure AV and Video Conferencing (VC) systems operating within a classified Department of Homeland Security/Department of Defense environment.
The successful candidate will support the operation, configuration, maintenance, cybersecurity compliance, and troubleshooting of enterprise SIPRNet video conferencing endpoints. This position requires a combination of AV/VTC technical expertise, SIPRNet/classified-environment experience, cybersecurity compliance knowledge, and customer-facing technical support skills.
The position will support both traditional secure video conferencing technologies and evolving collaboration platforms, including Microsoft Teams and Microsoft Teams Rooms.
Key Responsibilities:
Serve as a primary technical point of contact for secure enterprise AV/VTC systems and end users.
Monitor, maintain, configure, update, and troubleshoot SIPRNet-connected video conferencing devices and supporting AV systems.
Perform initial setup, deployment, configuration, and troubleshooting of secure AV/VTC endpoints.
Diagnose and resolve hardware, software, network connectivity, configuration, and interoperability issues affecting AV/VTC services.
Provide direct technical assistance to users experiencing secure conferencing or AV-related issues.
Coordinate with Government personnel, vendors, manufacturers, and third-party support organizations when escalation is required.
Perform routine maintenance and configuration management of deployed SIPRNet AV/VTC systems.
Apply approved operating system updates, firmware/software updates, security patches, and configuration changes.
Support implementation and maintenance of applicable DISA Security Technical Implementation Guides (STIGs) and Security Requirements Guides (SRGs).
Identify and remediate Information Assurance and cybersecurity vulnerabilities affecting secure AV endpoints.
Maintain AV/VTC endpoint configurations in accordance with Government cybersecurity and Information Assurance requirements.
Maintain accurate inventory and configuration information for enterprise SIPRNet AV devices, including location, manufacturer/model, software/firmware version, compliance status, deployment information, and site points of contact.
Support Microsoft Teams and Microsoft Teams Rooms technologies as they are introduced into the secure enterprise AV environment.
Maintain required technical documentation, configuration records, procedures, and status information.
Participate in technical and progress meetings and assist in resolving emerging technical issues.
Safeguard classified and sensitive Government information and comply with all applicable security policies and procedures.
Minimum Qualifications:
U.S. citizenship.
Active U.S. Government Secret security clearance or higher.
Experience supporting AV, VTC, unified communications, or collaboration systems in an enterprise environment.
Experience installing, configuring, maintaining, and troubleshooting video conferencing endpoints and associated AV hardware/software.
Experience working within a SIPRNet or other classified network environment.
Working knowledge of cybersecurity and Information Assurance requirements applicable to Government information systems.
Experience applying or supporting DISA STIG/SRG compliance, security patching, software/firmware updates, vulnerability remediation, and configuration management.
Ability to troubleshoot both hardware and software components of enterprise AV/VTC systems.
Strong understanding of IP-based communications and basic network troubleshooting concepts.
Ability to interact directly with Government end users and provide professional technical support.
Ability to document technical issues, configurations, maintenance actions, and resolutions.
Ability to obtain and maintain a Common Access Card (CAC) and Government network access.
Ability to maintain eligibility for access to classified systems and facilities throughout employment.
Preferred Qualifications:
Previous experience supporting SIPRNet AV/VTC endpoints.
Experience supporting secure conferencing systems for DoD, DHS, U.S. Coast Guard, or another Federal agency.
Experience with Microsoft Teams and Microsoft Teams Rooms.
Experience with enterprise VTC platforms, codecs, cameras, displays, microphones, DSPs, control systems, and related AV technologies.
Familiarity with DISA cybersecurity requirements and secure endpoint hardening.
Experience performing vulnerability remediation and maintaining STIG-compliant AV/VTC configurations.
Experience supporting remote configuration and administration of geographically dispersed AV/VTC endpoints.
Experience maintaining enterprise equipment inventories and configuration baselines.
Current DoD 8140/8570-aligned cybersecurity certification, such as Security+, is desirable where applicable to assigned system access responsibilities.
Education:
High School diploma or equivalent is required.