Customer Support Specialist

Company Description Flexentric specializes in AI, workflow automation, and business process optimization for small and medium-sized enterprises. The company helps clients identify where technology creates real value, then supports them through discovery, software selection, digital roadmapping, proof of concept, and delivery. Flexentric works with low-code platforms, CRM solutions as a certified Creatio integrator, and fully custom builds when off-the-shelf products are not suitable. The client base includes professional services firms, manufacturers, and membership organizations, offering team members exposure to diverse industries and use cases.
Role Description The Customer Support Specialist will provide responsive, high-quality support to clients using Flexentric’s AI, workflow automation, and CRM solutions. Responsibilities include handling incoming support requests, troubleshooting technical issues, documenting resolutions, and escalating complex problems to technical teams when needed. The role involves guiding users through product features, gathering feedback to improve customer experience, and maintaining accurate records in the support system. The specialist will collaborate with consultants and developers to ensure issues are resolved promptly and customers remain satisfied. This is a full-time remote role, requiring reliable availability during designated working hours and proactive communication with the wider team.
Qualifications
Strong Customer Support and Customer Satisfaction skills, with experience managing inquiries and resolving issues effectively.
Excellent Interpersonal Skills for clear, empathetic communication with customers and internal stakeholders.
Technical Support capabilities, including basic troubleshooting of software applications and comfort working with CRM or workflow tools.
Analytical Skills to diagnose problems, interpret data, and identify patterns or recurring issues.
Solid written and verbal communication skills in English.
Ability to work independently in a remote environment, manage time well, and prioritize multiple requests.
Familiarity with SaaS products, low-code platforms, or CRM systems (Creatio experience is a MUST).
Previous experience in a customer-facing role within technology or professional services is preferred.
Associate or bachelor’s degree in a relevant field (such as Information Systems, Business, or Communications) or equivalent practical experience.

Work arrangement
Yes