Payroll Implementation Support

Role Overview
The Payroll Implementation Support partners directly with clients to successfully implement and optimize payroll solutions. Acting as a trusted advisor throughout the implementation lifecycle, this role is responsible for gathering requirements, configuring payroll systems, leading client training, and ensuring a smooth transition to operational use. The ideal candidate combines payroll expertise, project management skills, and a passion for helping organizations leverage technology to improve payroll accuracy, compliance, and efficiency.
Compensation | $75,000-$95,000
Key Responsibilities
Lead payroll implementation projects from discovery through go-live, ensuring timelines and deliverables are met.
Understand client’s payroll processes, business requirements, compliance needs, and reporting objectives.
Configure payroll systems, earnings and deduction codes, tax settings, direct deposit setup, accrual policies, and other payroll-related components.
Conduct payroll data reviews, validation, and testing to ensure accurate system setup and client readiness.
Facilitate implementation meetings and communicate project status, risks, and next steps with clients and internal stakeholders.
Deliver client training on payroll system functionality, best practices, workflows, and administrative features.
Support user acceptance testing (UAT) and guide clients through payroll parallel testing and go-live preparation.
Collaborate with sales, onboarding, HRIS, benefits, and technical teams to ensure successful implementations.
Identify opportunities for process improvements and recommend solutions that enhance payroll efficiency and compliance.
Develop and maintain detailed implementation documentation, project notes, system configurations, and client records.
Serve as a payroll subject matter expert during implementations, providing guidance on payroll regulations and industry best practices.
Support post-go-live stabilization and ensure a seamless transition to ongoing client support teams.
Qualifications
4+ years of experience in payroll, payroll implementation, HRIS implementation, or payroll consulting.
Strong understanding of federal, state, and local payroll regulations and payroll best practices.
Experience implementing or configuring payroll platforms such as Paychex, ADP, UKG, Paylocity, Workday, or similar solutions.
Ability to gather business requirements and translate them into system configurations.
Strong project management, organization, and client relationship management skills.
Excellent communication, presentation, and training abilities.
Ability to manage multiple implementation projects simultaneously in a fast-paced environment.
Strong analytical and problem-solving skills with exceptional attention to detail.
Certification such as FPC, CPP, PMP, or related credentials is a plus.
Experience with data validation, payroll testing, and system conversion activities preferred.
Preferred Attributes
Experience implementing payroll solutions for construction organizations, including union payroll and prevailing wage requirements.
Consultative mindset with the ability to recommend solutions rather than simply execute tasks.
Ability to build credibility and trust with executive stakeholders and payroll teams.
Adaptable and resourceful when working through complex implementation challenges.
Passion for technology, process improvement, and promoting client success through advocacy, empathy and value realization.
Strong collaborator who thrives in cross-functional project environments.
Always Choose Exceptional | Lead with Integrity | Embody Respect and Care Deeply | Embrace Change and Innovation
Note: We are only able to consider candidates who are currently authorized to work in the U.S. and Canada. We do not offer work sponsorship at this time

Work arrangement
Yes