Commercial Service Technician- Burlington, NC

Bring your technical talent to the Pilot team! This opportunity is not too good to be true; you’ll receive an annual company performance-based bonus, enjoy weekends off, and have no on-call requirements. You’ll be dispatched from home, work 45–50+ hours per week, and be paid port to port.
We provide a company service vehicle, tools, equipment, cell phone, and iPad (personal tools are also allowed). You will play an important part in keeping approximately 15 store locations running smoothly throughout the Burlington, NC region.
Position Summary
The purpose of this role is to perform installations, preventive maintenance, and repairs on facility HVAC/R systems, food service equipment, plumbing, fuel dispensers, and electrical systems within various food and retail locations.
Responsibilities
Respond to service requests; troubleshoot, diagnose, and repair equipment in accordance with warranty requirements and industry standards
Communicate repair status with the service technician supervisor and store management
Complete same-day work order notes and submit them to your supervisor; ensure proper charge allocations
Monitor and maintain adequate stock levels
Maintain service vehicle, tools, and uniforms to company standards
Diagnose and repair fuel dispensers, replace fuel filters, and work on fuel security systems (training provided)
Inspect facility interiors and exteriors for safety and maintenance issues
Perform preventive maintenance on equipment, including but not limited to: rooftop HVAC units, split systems, ice machines, standalone refrigeration, fryers, and other food service equipment
Ensure all repairs and work activities comply with OSHA and Pilot Company regulations
Model company values and support exceptional guest and team member experiences
Follow all rules, policies, procedures, and safety standards established by Pilot Company
This position requires candidates to be legally authorized to work in the United States without employer sponsorship
High school diploma or equivalent required
Valid state driver’s license and positive driving record required
Minimum 3 years of recent commercial HVAC service experience required; EPA Universal 608 certification required
Minimum 3 years of recent experience repairing commercial cooking or refrigeration equipment required
Basic knowledge and ability to repair commercial plumbing and electrical systems
Basic understanding of OSHA guidelines (OSHA 10 training provided)
Strong analytical, problem-solving, and communication skills
Ability to work independently with minimal supervision
Intermediate mathematical ability
Ability to read and interpret site drawings
Strong attention to detail and customer service skills
Ability to work in congested areas during business hours
Ability to collaborate effectively with internal departments
Travel requirements less than 10%
Physical Requirements
Ability to climb ladders
Lift and carry up to 50 lbs
Work in inclement weather
Ability to bend, stoop, twist, crawl, and kneel
Participate in company-sponsored training, including safety training

Employment type
Full-time

Work arrangement
No