Director of College Student Recruitment

This position will ensure the Admissions team meet pre-set goals and performance standards for the continued success of the campus. The Director of Admissions will monitor employee staffing levels, lead flow, planning and implementing local area marketing initiatives with the Marketing team.
Job Responsibilities:
Recruit, train, manage, supervise and motivate Admissions Representatives and support staff
Ensures that phone calls are evaluated for each Admissions Representative biweekly and interviews are evaluated for each Representative once monthly. Conduct Professional Standards evaluations on a quarterly basis. Conducts annual and semi-annual performance reviews of each employee reporting to Admissions. Works with peer departments to ensure overall success of the campus by delivering excellent customer service and student experience
Observes interviews and listens to phone calls to provide feedback and coaching to ensure successful performance
Reviews all inbound recorded calls within 72 hours to ensure accurate lead entry and proper handling of calls by front desk
Ensure staffing schedules/shifts are arranged to ensure full coverage for inbound leads during hours of operation
Monitor and respond appropriately to public reviews and mystery shops
Track, monitor and report on progress toward start goals
Coaches and develops Admissions Representatives identified as potential leaders to prepare for future admissions director roles
Works with the campus management team to ensure adequate resources to meet admissions goals. Reviews daily and weekly performance with admissions standards. Submits reports, forecasts and other documents as required accurately and on time
Work closely with Financial Aid department to hold STITCH/GAP meetings in order to maintain excellent customer service and interview to start performance
Works with the campus Executives and Regional Directors to periodically assess whether or not admissions policies and procedures are meeting the goals of the campus
Plans and conducts campus-based events like open houses, orientations etc.
Conduct daily standups and weekly team meetings to build team cohesiveness, review progress toward goals, policies and procedures, best practices
Correspond with prospective students, applicants, and others seeking information on admissions standards
Provides input for budgets, training meetings, campus facilities, etc.
Ensure that business professional dress code is followed by all Admissions staff members Monday through Friday
Completes other projects and duties as assigned
Must have high integrity, solid business acumen including numerical and analytical ability
Must be reliable and presentable as a leader on the campus in a department with student-facing duties
Provides guidance throughout the admissions process
Has high energy and is committed team player with excellent leadership capabilities; must have ability to train and develop subordinates
Familiarity with CRM, CampusVue and Proficient in MS Office
Superior verbal and written communications skills
Fast paced, dynamic and collaborative team environment, internally and externally
Education, Experience, Knowledge, Skills and Abilities:
Bachelor’s degree preferred.
Must have a proven admissions track record with a minimum of four years with direct enrollment management experience
Demonstrated proficiency with enrollment management practices
Must possess strong organizational skills, leadership, development and implementation skill
Ability to multi-task, excellent written and verbal communication skills; communicate effectively with individuals of diverse socio- economic and multi-cultural backgrounds; respect and ethics required

Employment type
Full-time

Work arrangement
No