Customer Care Agent

Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and move toward a stronger financial future. Through customized lending solutions, competitive rates, and personalized support, our mission is to simplify the lending process and help our clients achieve financial well-being. We are committed to making credit more affordable and accessible; backed by a culture grounded in compliance and ethics, and technology built around the people we serve.
We are growing quickly, and we are looking for new collaborators to help us reach the next level. If you want to join a forward-thinking, rapidly growing organization where helping people is the number one goal, we want to hear from you.
You will
Assist customers with inquiries, account navigation, payments, and account changes via phone or email
Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately
Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively
Multitask efficiently and adapt to changing priorities in a fast-paced environment
Perform data entry tasks accurately and efficiently to update customer information and account details
Follow instructions and company policies diligently to ensure compliance and consistency in customer interactions
Manage time effectively to meet service level agreements and maintain high-quality customer support
Collaborate with team members and other departments to resolve complex customer issues and improve processes
Drive company goals and objectives in every customer interaction
You have
Excellent listening and understanding skills to comprehend customer needs and concerns
Outstanding verbal and written communication skills to effectively communicate with customers and colleagues
Strong critical thinking and problem-solving abilities to address customer inquiries and resolve issues promptly
Ability to multitask and adapt to changing priorities in a fast-paced environment
Proficient data entry skills with high accuracy and attention to detail
Excellent time management skills to prioritize tasks and meet deadlines
Experience with Talkdesk, GDS, LoanPro, Zendesk, Microsoft Office, and Google Suite is a plus
Two (2) or more years of experience in the financial services industry preferred
Two (2) or more years of experience working in a contact center environment is preferred
Join our dynamic team and contribute to Above Lending’s success as we continue to provide innovative lending solutions to our customers.
Under the California Consumer Privacy Act (“CCPA”), Above Lending is informing California residents who are our job applicants, contractors or prospective employees (together “job applicants”) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.
*Above Lending is an equal opportunity Employer*
Above Lending does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Above Lending employees or the Above Lending Finance and HR teams. No placement fee will be paid to any third party unless such a request has been made by the Above Lending HR team.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Work arrangement
Yes