Senior Cloud Operations Engineer, Infrastructure

Meet Our Team
As a member of the Service Reliability Team (SRT), you will play a critical role in ensuring the reliability, availability, performance, and security of Pega’s cloud infrastructure platforms. We operate a global, follow‑the‑sun 24x7 model with teams across Krakow, Bangalore, Sydney, and the U.S. East Coast.
SRT values diversity, collaboration, intellectual curiosity, and a strong ownership mindset. We foster an environment that emphasizes mentorship, continuous learning, and operational excellence at scale.
This role will work 'swing' shift hours, 3pm-12am Eastern Time; please note, during an initial training period of approximately 3 months, this role will work 9am-6pm ET hours. Once training is completed, the role will transition to swing shift hours (3pm-12am ET.)
Due to work with FedRamp, US Citizenship is required
Picture Yourself At Pega
In this role, you will work hands‑on with cloud infrastructure and platform services that underpin Pega’s SaaS offerings. You will take ownership of the systems you operate—digging deep to identify root causes, strengthening resiliency, and preventing recurrence through automation and operational rigor.
You’ll collaborate closely with Engineering, Cloud Engineering, Security, and Customer Support to deliver best‑in‑class infrastructure reliability for mission‑critical customer environments.
What You'll Do At Pega
Monitor, respond to, and resolve infrastructure alerts, incidents, service requests, and changes within SLA
Own and drive customer-impacting escalations with a focus on stability and service restoration
Provision, operate, and upgrade cloud infrastructure components across compute, storage, and platform services
Troubleshoot complex infrastructure and platform issues, perform root cause analysis, and contribute to long‑term fixes
Create, maintain, and continuously improve runbooks, SOPs, and operational standards
Partner with Engineering on pre‑release validation and operational readiness of new platform capabilities
Identify opportunities to automate manual or repetitive operational tasks and reduce operational toil
Participate in infrastructure‑focused projects and adapt to evolving business and platform requirements
Participate in an after‑hours on‑call rotation, including weekend coverage
Support FedRAMP‑compliant environments (U.S. citizenship and residency required)
Who You Are
An experienced cloud operations or infrastructure engineer with a strong platform and systems mindset. Self‑directed, analytical, and driven by continuous improvement and operational excellence. Comfortable collaborating with cross‑functional, globally distributed teams. Able to learn and adopt new tools, technologies, and operational patterns quickly. Effective in fast‑paced, enterprise‑scale environments. Customer‑focused, with empathy and accountability for production systems
What You've Accomplished
3+ years supporting enterprise cloud infrastructure or cloud operations for SaaS platforms
2+ years of hands‑on experience operating AWS infrastructure services (experience with GCP a plus)
2+ years of Linux systems administration experience. Working knowledge of AWS services, including but not limited to:
EC2, EBS, S3
ELB / Load Balancing
VPC, Transit Gateway, Route 53
Experience supporting highly available, fault‑tolerant cloud environments. Familiarity with infrastructure automation and scripting (Bash, Shell, Python, or similar)
Exposure to networking concepts (DNS, load balancing, firewalls) as part of broader infrastructure operations AWS or GCP certification preferred CCNA/CCNP a plus, but not required
Pega Offers You
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Additional Information
Base salary range for this role is 102,400 - 153,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Work arrangement
Yes