Full-Time Care Coordinator (Start Date 10/5/2026)

Job Type
Full-time
Description
About TimeDoc Health
Founded in 2015, TimeDoc Health provides Virtual Care Management services that help patients with chronic conditions stay connected to their care between office visits. Through technology and compassionate outreach, we support better health outcomes and help patients stay out of the hospital. Our work makes a real impact on thousands of patients nationwide.
The Role
We are hiring Care Coordinators to support patients with chronic conditions through Chronic Care Management (CCM). This is a phone-based, productivity-driven role where you will spend most of your workday on the phone speaking with patients, coordinating care, and documenting interactions.
This role is ideal for clinical professionals who are comfortable with high call volume, structured schedules, and meeting daily productivity metrics in a remote environment.
Work Schedule & Expectations
Full-time, 40 hours per week
Coverage required Monday–Saturday, 10:00 AM–6:30 PM in the time zone you support.
Fixed schedule assigned (no alternate shifts available)
Expect to spend 7–8 hours per day on the phone
Productivity and quality metrics are required and monitored
What You'll Do
Conduct monthly CCM phone calls with the assigned practice
Make 30–50 outbound calls per day
Complete required patient interactions to meet CCM service goals
Educate patients on chronic conditions and care plans
Coordinate care with provider offices, pharmacies, and community resources
Identify gaps in care and social determinants of health
Create and update personalized care plans in the EMR
Accurately document all patient interactions
Maintain HIPAA compliance and patient confidentiality
Requirements
Minimum 1-3 year of experience as a CMA/RMA or LPN.
Active certification or multistate license for LPNs.
Strong verbal and written communication skills in English
Comfortable being on the phone most of the day
Experience with EMR/EHR systems
Organized, reliable, and able to work independently in a remote setting
Preferred
Geriatric patient experience
Care coordination or case management experience
Strong verbal and written communication skills in Spanish
Work Environment & Equipment
Private, quiet home office with no interruptions
Reliable high-speed internet (100 Mbps or higher)
Second monitor required
Company laptop and required software provided
Benefits & Perks
Medical, dental, and vision insurance
Paid time off and paid holidays
Fully remote work environment
Supportive team culture with opportunities for growth
Career advancement as TimeDoc Health continues to expand
Meaningful work focused on keeping patients healthy and out of the hospital
TimeDoc Health is an Equal Opportunity Employer. TimeDoc Health does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.

Work arrangement
Yes