Access Manager

A globally leading consumer device company headquartered in Cupertino, CA is seeking the Platform Producer, Audience Management who will own the day-to-day execution of audience management, permissions, and routine access across multiple systems supporting Global Retail Support (GRS), Retail Engagement, and the Field. This role is responsible for handling high-volume operational requests, triaging field issues, managing permissions, and establishing structured documentation and request templates to enable business self-service and reduce single-point-of-failure risk.
Key Responsibilities:
• Build and maintain standard and bespoke audiences in RPM.
• Set up and maintain manual directory groups for complex, nuanced audiences across multiple systems.
• Ensure accurate access management to maintain compliance, data privacy, and confidentiality across all systems.
• Set up, manage, and audit Box content structures and user access permissions.
• Triage, process, and fulfill access requests across multiple platforms
• Maintain traceability by documenting the full inventory of managed groups and where they are deployed.
• Manage and monitor the Audience Management Slack channel.
• Serve as the first point of contact for day-to-day audience-related inquiries, access issues, and troubleshooting reported by the field and business partners.
• Escalate complex technical issues or high-stakes requirements to the Platform Lead or RCC when appropriate.
• Ensure requests are resolved in a timely manner to prevent operational delays.
• Formalize existing, scattered documentation into a consolidated suite of clear instructional guides.
• Document data privacy rules, guidelines, and best practices regarding people data and appropriate system use in Retail audience management.
• Help design and build standardized audience request intake templates to streamline requests and promote business self-service.
Qualifications:
• Ideally 5-7 years of relevant experience with 1-2 years of audience management experience.
• Practical experience administering user access, groups, and audience segmentation across complex, multi-system environments.
• Clear understanding of data privacy principles, confidentiality, and governance rules related to managing people data.
• Ability to diagnose, investigate, and resolve user access discrepancies, broken audience configurations, and permission issues.
• Demonstrated ability to translate complex technical workflows into structured, easy-to-follow documentation, standard operating procedures (SOPs), and request templates.
• Strong communication skills to support cross-functional marketing and engagement teams, manage support channels, and interface effectively with field teams and technical leads.
Type: Contract
Duration: 6 months with extension
Work Location: Remote (PST hours)
Pay range: $48.00 - $63.00/hr (DOE)

Work arrangement
Yes