Collections Representative

COLLECTIONS EXECUTIVE
Industry: U.S. Immigration Law Firm
Location: Remote
Employment Type: Full-Time
Experience: 1-2 Years
Work Schedule: 6 Days per Week
Days Off: One weekday off
Weekend Availability: Saturday and Sunday required
Compensation: 25K INR
About the Role
We are seeking an experienced and results-driven Collections Executive to manage and recover outstanding client balances while maintaining professional and respectful relationships with clients of our U.S. immigration law firm.
The successful candidate will be responsible for monitoring outstanding accounts, communicating with clients regarding overdue payments, negotiating payment arrangements where appropriate, and ensuring timely collection in accordance with the firm's policies and procedures.
Key Responsibilities
Monitor client accounts and maintain accurate records of outstanding balances and payment status.
Contact clients via phone, email, and other approved communication channels regarding overdue or pending payments.
Follow up consistently on outstanding invoices and payment commitments.
Explain payment obligations, balances, due dates, and applicable payment arrangements clearly to clients.
Negotiate appropriate payment plans within approved company guidelines.
Track promised payments and follow up to ensure commitments are fulfilled.
Escalate delinquent or complex accounts to management where necessary.
Maintain detailed and accurate collection notes and records.
Work closely with the billing, legal, and administrative teams to resolve account discrepancies and payment-related issues.
Prepare regular reports on collections, outstanding balances, recovered amounts, and delinquent accounts.
Maintain confidentiality and professionalism when handling sensitive client and financial information.
Perform other collection-related duties reasonably assigned by management.
Requirements
Minimum of 2 years' experience in collections, accounts receivable, debt recovery, billing, or a related role.
Experience working with clients/customers in a professional service environment is preferred.
Excellent verbal and written communication skills.
Strong negotiation, persuasion, and conflict-resolution skills.
Ability to handle difficult conversations professionally and remain composed under pressure.
Strong attention to detail and record-keeping skills.
Ability to manage multiple accounts, follow-ups, and deadlines independently.
Proficiency with Microsoft Office/Google Workspace and CRM, billing, or case-management systems.
Strong understanding of confidentiality and professional client communication.
Reliable internet connection and a suitable remote-working environment.
Must be available to work Saturdays and Sundays and take one weekday as the designated day off.
What We Are Looking For
We are looking for someone who is persistent but professional, organised, accountable, confident in client communication, and results-oriented. The ideal candidate should be comfortable following up repeatedly on outstanding accounts while maintaining positive and professional client relationships.
Weekend availability is a mandatory requirement for this position.

Work arrangement
Yes