Customer Experience Coordinator

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Customer Experience Coordinator
Location: Overland Park, KS
Be the Reason Customers Stay
At World Fuel, exceptional customer experiences don't happen by accident. They happen because of people who genuinely care, solve problems quickly, and make customers feel valued.
We're looking for a Customer Experience Coordinator who enjoys helping others, building relationships, and making a positive impact every day. In this role, you'll serve as a trusted resource for customers, helping ensure their questions are answered, their needs are met, and their experience with World Fuel exceeds expectations.
Whether you're early in your career or looking to continue growing your customer service experience, this is an exciting opportunity to join a collaborative team and build a long-term career with a global organization.
What You'll Do
Create a World-Class Customer Experience
Serve as a primary point of contact for customer inquiries by phone and email.
Build strong relationships by delivering professional, responsive, and personalized service.
Resolve customer questions, concerns, and requests with urgency and accuracy.
Identify customer needs and connect them with the right solutions.
Support Day-to-Day Operations
Process orders, requests, and account updates accurately and efficiently.
Maintain customer records and account information.
Balance truck inventory and support operational processes.
Complete daily administrative tasks while maintaining a high level of organization and attention to detail.
Collaborate Across Teams
Partner with Operations, Sales, Logistics, and other internal teams to support customer success.
Coordinate issue resolution and ensure customers receive timely updates.
Contribute to a positive, team-oriented work environment.
Help identify opportunities to improve customer processes and experiences.
Required Qualifications
What We're Looking For
1+ year of experience in customer service, customer support, account coordination, or a customer-facing role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Outlook, Word, and Excel.
Customer-first mindset with a commitment to delivering exceptional service.
Preferred Qualifications
Experience with Salesforce, Oracle, Microsoft Teams, or similar business systems.
Experience in transportation, logistics, fuel, aviation, energy, or related industries.
Associate or bachelor's degree preferred.
What Success Looks Like
The ideal candidate:
Enjoys helping people and solving problems.
Builds trust easily and communicates professionally.
Is dependable, organized, and detail-oriented.
Thrives in a fast-paced environment.
Takes ownership and follows through.
Wants to learn, develop, and grow their career.
Why Join World Fuel?
Comprehensive Benefits
Medical, Dental, and Vision Coverage
HSA and FSA Options
Infertility Benefits
100% Covered Preventive Care
Employee Assistance Program
Teladoc Services
Financial Security
401(k) with Company Match
Company-Paid Life Insurance
AD&D Coverage
Short-Term Disability
Long-Term Disability
Work-Life Balance
160 hours of Paid Time Off
8 Paid Holidays
Career Growth
LinkedIn Learning Access
Ongoing Training and Development
Internal Career Opportunities
Exposure to Multiple Areas of the Business
Additional Benefits
Accident Insurance
Critical Illness Insurance
Legal Assistance
Identity Theft Protection
Why This Role?
This is more than a customer service position.
It's an opportunity to become a trusted partner to customers, gain exposure to multiple business functions, and build skills that can lead to future opportunities across World Fuel.
If you're passionate about helping people, enjoy solving problems, and want to make a meaningful impact every day, we'd love to hear from you.
Apply today and help us deliver an exceptional customer experience with every interaction.
#WFS
World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Work arrangement
Yes