Manager - Loan Servicing

The Opportunity
This is more than a traditional loan servicing role; it's an opportunity to help build and shape a growing business from the ground up.
As one of the first major hires into LSA, you'll have the unique opportunity to join at an exciting stage of growth where your contribution will genuinely help influence the future direction of the business. Working directly alongside senior leadership, you'll gain exposure well beyond day-to-day operations, partnering on client engagements, operational improvement initiatives and strategic growth opportunities.
For someone currently working within a bank, non-bank or agency operations environment, this role offers something increasingly rare: the chance to combine hands-on transaction execution with meaningful influence, visibility and ownership. You won't be one of many layers within a large organisation; you'll be a key contributor working in tandem with experienced industry leaders and helping establish the operational foundations that support future growth.
You'll gain broad exposure across loan servicing, agency and real estate lending while building trusted relationships with lenders, borrowers and advisers across the market.
About the Role
Reporting to the Head of Loan Servicing, you will manage a portfolio of loan servicing engagements, acting as the central point of coordination between borrowers, lenders and their advisers.
The role requires a commercially minded professional who is comfortable operating autonomously, managing multiple stakeholders and delivering exceptional client outcomes.
Key Responsibilities
Manage the day-to-day administration of client loan portfolios.
Maintain accurate loan records and data integrity across servicing systems.
Coordinate loan onboarding, payment processing, rate setting, restructures and discharges.
Deliver timely and accurate reporting to clients.
Build strong relationships with clients and proactively resolve issues as they arise.
Work closely with system vendors and stakeholders to drive process improvement and operational efficiency.
Support the onboarding and implementation of new client mandates.
Support Facility Agent operations as required.
Support with building and developing a high-performing team as the business grows.
About You
You're a lending operations professional who enjoys solving complex problems, building strong stakeholder relationships and taking ownership of outcomes.
You will bring:
At least four to five years’ experience in a post-settlement, loan servicing environment.
Strong understanding of loan servicing technology and ability to drive system improvements in conjunction with the technology team.
Exceptional attention to detail and a commitment to accuracy.
Excellent stakeholder management and communication skills.
A degree in Finance, Economics, Property or a related discipline.
Experience gained within major banks, agency teams, trustee operations or specialist loan servicing organisations will be highly regarded.

Employment type
Full-time

Work arrangement
No