Customer Service Representative/Back-Office Support

Company Description DovanTek Global Solutions specializes in moving repetitive, time-consuming business operations from in-house teams to dedicated, trained India-based teams. The company provides services such as customer support, back-office operations, lead management and appointment setting, quality assurance, virtual assistance, and dedicated operations teams for international clients. DovanTek focuses on improving consistency, responsiveness, and operational efficiency through clear SOPs, defined KPIs, quality monitoring, regular reporting, and strong client communication. Guided by principles of accountability, transparency, quality, flexibility, and long-term partnerships, DovanTek aims to act as an extension of its clients’ teams, helping growing businesses close their operations gap while they focus on scaling.
Role Description This is a full-time, on-site Customer Service Representative/Back-Office Support role based in Chomu. The role involves handling customer inquiries through phone, email, or chat, providing accurate information, and ensuring timely resolution of issues to support high customer satisfaction. Daily responsibilities include documenting interactions, updating customer records, processing routine back-office tasks, and following established SOPs to maintain consistent service quality. The representative will collaborate with team members, share feedback on recurring issues, and support quality assurance and process monitoring initiatives. The role also requires adherence to defined KPIs, participation in regular training, and clear communication with supervisors to ensure smooth operations for international clients.
Qualifications
Ability to work as a Customer Service Representative, delivering reliable Customer Support across channels.
Skills in maintaining high Customer Satisfaction and enhancing overall Customer Experience.
Strong foundation in Customer Service principles and practices, with a focus on professionalism and empathy.
Effective verbal and written communication skills in English; additional language skills are an advantage.
Basic computer proficiency, including use of CRM tools, email platforms, and office productivity software.
Attention to detail, ability to follow SOPs, and comfort working with defined KPIs and regular reporting.
Strong problem-solving skills, ability to handle repetitive tasks efficiently, and willingness to learn new processes.
Previous experience in BPO, customer support, or back-office operations is preferred but not mandatory.
Minimum educational qualification: high school diploma or equivalent; higher education in any discipline is a plus.

Work arrangement
No