Sales Service Representative

Role Description This full-time remote Sales Service Representative role at Gold Stone for industry and trade focuses on managing and growing customer relationships in designated markets. Day-to-day responsibilities include responding to inbound inquiries, preparing quotes, processing orders, and ensuring accurate documentation in the CRM system. The role involves coordinating with internal teams on product availability, delivery timelines, and after-sales support, as well as proactively following up with clients to identify new opportunities. The Sales Service Representative will also monitor account performance, handle basic issue resolution, and provide clear, timely communication to customers and stakeholders. Regular reporting on sales activities and participation in virtual meetings and trainings are expected.
Qualifications
Demonstrated ability in customer service, account management, or sales support, with a focus on building long-term client relationships.
Strong communication skills, including clear business writing and professional virtual meeting etiquette.
Comfort working with CRM systems, order management tools, and standard office software (e.g., spreadsheets, word processing, email).
Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a remote work environment.
Basic understanding of industry and trade operations or willingness to learn product and market specifics quickly.
Collaborative mindset with the ability to work cross-functionally with sales, logistics, and finance teams.
High level of reliability, attention to detail, and commitment to accurate documentation.
Relevant experience in a sales or customer-facing role; a degree in business, commerce, or a related field is an advantage but not required
send CV to : info@goldstone.com.eg

Work arrangement
Yes