Live opening · Posted 6 days ago
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About the role
Description supplied by the original job listing.
Start Date: ASAP
Interview Process: 1 virtual interview
Duration: 3 month contract + possibility for extensions
QUALIFICATIONS:
* Background in customer service
* Comfortable in a fast-paced environment
* Analytical skills
* Experience escalating issues.
* Ability and experience hitting quotas/KPIs
* Detail oriented
* Organized
DAY TO DAY:
As a member of the operational team, the consultant will serve and have responsibility for the successful completion of KYC operational tasks, analytics, and metrics.
* Manage and track regular alerts from internal partners (Legal, HR, Procurement, Sales...) regarding on a daily basis and ensure completion of cases and analyses within given SLA's through NICE/Actimize.
* Ability to maintain attention to detail and accuracy under pressure situations.
* Ensure effective and complete reporting and record-keeping of all KYC alert processed, per AML policy, process, and SLA's.
* Respond to internal partners and provide guidance on KYC/CDD requirements, processes, and procedures.
* Actively participate in communication, training and rollout of KYC tools and processes.
* Assist with projects, as assigned.
* Perform other related duties, as assigned.
Work arrangement
Yes
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