Account Manager

About Practice Growth Co
We're a healthcare marketing agency. We run SEO and paid advertising for medical, dental, and specialty practices across the U.S. - independent practices where marketing directly determines whether the schedule fills. We're a small, senior, fully remote team, and we're growing.
About the Role
We're hiring a Client Account Manager to own client relationships end-to-end. You'll be the primary contact for a growing book of healthcare practices, leading strategy conversations, presenting results, and ensuring every account is moving in the right direction.
This is a client-facing strategy role, not a production role. Our SEO specialists, paid ads manager, content writers, designers, and developers handle execution. You decide what they're working toward, review what they produce, and own the relationship and the outcome.
You'll build your book from the ground up: every client we sign after your start date becomes yours. At our current pace, you'll be managing roughly 20 practices within six months.
What You'll Do
Serve as the primary point of contact for your accounts - weekly calls during a client's first 30 days, monthly strategy calls after that
Set the strategic direction for each account and brief the specialists who execute it
Present monthly performance in the terms practice owners care about: new patient volume, lead quality, cost per acquisition
Review all client-facing work - reports, content, creative, landing pages — before it's delivered
Monitor account health proactively and raise issues with a solution already underway
Own client retention and identify accounts ready to expand their programs
Ensure client-facing work meets healthcare compliance standards for patient privacy, medical claims, and advertising platform policies
What You Bring
2-3+ years managing client relationships at a marketing agency or comparable client-service environment
Ability to lead a strategy conversation with a business owner and defend a recommendation
Working fluency in SEO and paid advertising - you don't need to build campaigns, but you need to read performance data and explain it credibly
A track record of retaining and growing accounts
Strong written communication; much of the relationship is built over email
Highly organized and self-directed in a remote environment
Nice to Have
Experience marketing for healthcare practices - medical, dental, med spa, veterinary, or specialty
Familiarity with Asana, SEMrush, Google Search Console, Google Analytics, Looker Studio, or GoHighLevel
Working experience with Claude and automation
Working knowledge of healthcare advertising compliance (HIPAA, medical claims, Google, and Meta health category restrictions)
Compensation & Benefits
$60,000–$70,000 total compensation, depending on experience - base salary plus a performance bonus tied to client retention
Health insurance
Fully remote with flexible hours
Paid time off

Work arrangement
Yes