Customer Service Rep. (Asphalt & Aggregate)

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Callanan Industries, Inc., a CRH Company, was founded in 1883 as an aggregate mining company. Over a century later, Callanan Industries, Inc. continues to be a leading supplier of paving materials and construction services, providing a complete range of high quality aggregates, asphalt paving, and ready mix concrete products to state, federal, municipal, commercial, and private customers with operations throughout New York State and Western Massachusetts. Callanan Industries, Inc. was purchased by CRH Americas in 1985.
The Customer Service Representative is responsible for providing exceptional customer service in a fast-paced environment. This position requires the employee to perform a wide variety of Customer Service functions including, but not limited to, the following:
Take and fulfill customer orders for aggregates and asphalt including product delivery instructions
Input orders into our point-of-sale system
Make sure the product that the customer is ordering is correct for that job or project. Contact the QC or sales department if a different product is requested
Collaborate with operations/haulers to coordinate delivery from the best location
Call customers in advance of late deliveries or delays in service
Proactively reach out to customers on new secured projects
Keep the Customer Service/Dispatch Manager and sales department informed of problems or concerns throughout the day that may require their knowledge or attention
Communicate directly with the Sales regarding scheduling
Other duties as assigned
Requirements
Candidate must be energetic and customer friendly with the ability to work in a fast paced team atmosphere that focuses around the customer in the aggregates, asphalt & construction industry.
Basic computer skills
Strong attention to detail
Demonstrate the ability to work independently, without direct supervision
Demonstrate a willingness to work overtime
Demonstrates ability to work and communicate well with Supervisors, Dispatchers, Drivers and other employees
Demonstrate the ability to conform to and maintain MSHA, OSHA, DOT and all other company or governmental state rules and regulations.
Regular and predictable attendance at assigned times is required
Occasional travel to other locations
Ability to complete and pass pre-employment screenings
Education/Experience
Aggregate and asphalt experience preferred but will train the right candidate
High school graduate or equivalent
Experience with Microsoft Office including Outlook, Word and Excel is preferred
This position offers a rate of $26-$27 hourly
What CRH Americas Offers You
A culture that values opportunity for growth, development and internal promotion
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
About CRH Americas

Employment type
Full Time