Admissions Counselor

Company Description Crewhub is a growing organization focused on connecting individuals with high-quality education and career opportunities. The team works closely with learners and institutions to simplify the admissions journey and provide clear guidance at every step. Crewhub values collaboration, transparent communication, and a service-oriented mindset. Team members are encouraged to take initiative, contribute ideas, and support continuous improvement in processes and learner experience.
Role Description The Admissions Counselor is a full-time, on-site role based in Navi Mumbai. The counselor will guide prospective learners through the admissions process, including responding to inquiries, explaining program details, and assisting with application completion and documentation. Day-to-day responsibilities include engaging with walk-in and referred candidates, conducting counseling sessions, maintaining accurate records in admissions systems, coordinating with internal teams, and following up with applicants to ensure timely conversions. The role also involves participating in outreach activities, supporting information sessions or events, and providing clear, respectful guidance to applicants and families throughout their decision-making process.
Qualifications
Strong Communication and Interpersonal Communication skills to engage effectively with prospective students and families.
Customer Service and Sales abilities to manage inquiries, build rapport, and support admissions targets ethically and transparently.
Understanding of Education-related processes to explain programs, eligibility criteria, and academic pathways clearly.
Proficiency with basic computer applications and CRM or admissions software for data entry and applicant tracking.
Bachelor’s degree in any discipline, preferably in education, counseling, business, or a related field.
Ability to work on-site in Navi Mumbai, manage multiple tasks, and maintain accurate records under deadlines.
Strong organizational skills, attention to detail, and a learner-centered approach in all interactions.
Prior experience in admissions, counseling, or customer-facing roles is an advantage.

Work arrangement
No