Live opening · Posted 5 days ago
The key details from the original listing.
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Description supplied by the original job listing.
What you will do:
Customer Support
• Ensure customer order status and tracking updates are communicated.
• Coordinate customer queries, complaints, and non-conformance responses.
• Oversee the processing, accuracy, and maintenance of Jack Link’s customer
• Monitor all EDI interfaces daily for accuracy and error log resolution.•
• Maintain sales order management process documents.
• Communicate and troubleshoot with customers regarding out-of-stock, missed deliveries, re-bookings etc.
• Approve sales order returns/credit memos for rejected and/or damaged stock.
• Organise free samples/stock to be sent to respective customers.
• Manage and maintain the GS1 database to ensure all branded product information is accurate.
Customer Engagement
• Provide energetic, professional, and friendly customer service support.
• Co-ordinate the consumer care process, and ensure direct feedback is responded to, including consumer compensation where required.
• Prepare and issue monthly reports on consumer feedback trends and necessary actions.
Logistics and Traceability
• Oversee “Last mile” shipments, ensuring all documentation is correct and complete, per customer market.
• Ensure all pre-shipment and pre-invoice requirements have been met, prior to customer delivery.
• Monitor and track order delivery updates, for status and impact on customer.
• Ensure product traceability is maintained and regularly reviewed.
• Provide business, visibility on weekly basis on, back-order status, SIFOT, manufacturing lead-times, etc.
What you will bring:
• Proven experience within a customer experience team
• Sound logistics experience across all modes of transportation.
• Experience handling export documentation and shipping requirements.
• Proven inventory and stock control exposure.
Who You Are
Service-driven and passionate about delivering exceptional experiences.
Thrives in fast-paced, high-growth environments.
Demonstrates high emotional intelligence and strong stakeholder management.
Detail-oriented, proactive and naturally driven to succeed.
Confident working autonomously and taking ownership.
A genuine advocate and role model for the Link Snacks Way and Values.
Employment type
Full-time
Work arrangement
No
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