Risk Operations Analyst - SSO

Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About The Team
Strategic Supportability Operations (SSO) sits within Risk Operations and User Policy Operations. Our team is focused on protecting and advancing Stripe's business, brand, and mission by deploying industry-leading supportability solutions that instill user and partner trust in Stripe, while enabling progressive and sustainable business growth. Unlike other Risk Operations teams, SSO handles the most complex, high-stakes, and ambiguous user business cases—ones that require deep investigation, custom risk analysis, and creative problem-solving at the intersection of user experience, compliance, financial partner requirements, and Stripe's growth ambitions.
What you’ll do
As a Risk Operations Analyst on the Strategic Supportability Operations team, you will investigate and assess complex, gray-area user business cases that require deep risk judgment and tailored solutions. You will go beyond standard procedures to understand the full risk profile of users, develop custom recommendations, and collaborate across internal teams to drive cohesive, well-reasoned decisions. You will also play a key role in identifying patterns across individual cases to improve our processes, policies, and detection systems at scale—bridging tactical case work with strategic, systemic impact across Risk Operations.
Responsibilities
Investigate complex, high-risk, and gray-area user business cases, applying deep risk knowledge to make sound, non-binary judgments
Navigate ambiguity confidently—develop custom, evidence-based solutions where standard frameworks do not fully apply
Identify and escalate systemic trends across cases, proposing scalable solutions to cross-functional stakeholders
Collaborate across Risk Operations, User Support, Risk Partnerships, Legal, Compliance, and Product to develop holistic risk mitigation strategies
Engage directly with users—in both positive and sensitive conversations—always maintaining a Users First mindset while balancing regulatory and financial partner requirements
Communicate complex risk findings clearly to internal partners, financial partners, and Stripe leadership
Contribute to the design and continuous improvement of SSO processes, decision frameworks, and tooling
Build and maintain documentation, procedures, and playbooks to support team scalability and knowledge management
Identify gaps in current systems, policies, and strategies and recommend enhancements through a collaborative approach with stakeholders
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum Requirements
5+ years of experience in risk management, compliance, fraud, financial operations, or a closely related field in a fast-moving environment
Demonstrated ability to navigate gray-area and non-binary decision-making in complex risk environments
Strong critical thinking and analytical skills, with the ability to synthesize multiple data sources into a coherent risk narrative
Experience collaborating cross-functionally on complex problems and driving alignment across teams with competing priorities
Ability to engage directly with users—including in difficult or sensitive conversations—with empathy, clarity, and professionalism
Strong written and verbal communication skills; ability to articulate complex risk findings to varied audiences
Comfort with ambiguity and fast-paced, constantly evolving environments
Track record of identifying systemic problems from individual case patterns and driving process improvements
Deep empathy for entrepreneurs and businesses, and genuine motivation to solve problems that empower them
The ability and desire to challenge the status quo as a creative thinker who considers problems from a user perspective while being pragmatic and solutions-oriented
Preferred Requirements
Familiarity with compliance or financial partnership relationship management
Experience with risk assessment and mitigation strategies in a fintech or payments environment
Working knowledge of data analysis and AI tools to quantify risk & inform decisions
Background in regulatory compliance within financial services
Experience developing scalable operational frameworks or playbooks in an ambiguous, high-stakes environment
Knowledge of payment processing systems and associated risks
Working remotely at Stripe
A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.
Pay and benefits
The annual US base salary range for this role is $89,000 - $133,400. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.
We look forward to hearing from you.
At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.
Apply now
Please find our California applicant personal information notice here.
The application window will remain open for 100 days after the Job Post is published. However, this opportunity will remain open based on the needs of the business, which may cause the application window to close before or after the 100-day mark.

Work arrangement
Yes