Customer Service Representative

Company Description Warwick is a growing organization focused on delivering dependable products and services supported by responsive, high-quality customer care. The company values clear communication, integrity, and collaboration in every interaction with its customers and team members. Warwick encourages initiative and problem-solving, offering opportunities to learn and contribute to continuous improvement. Team members are supported with modern tools and processes to help them succeed in a dynamic, service-oriented environment.
Role Description This is a full-time remote role for a Customer Service Representative at Warwick. The Customer Service Representative will respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues promptly. The role includes tracking and documenting interactions in the customer relationship management (CRM) system, following up on open cases, and escalating complex issues when needed. The representative will collaborate with internal teams to address customer needs, contribute feedback to improve processes, and support customer satisfaction and retention goals. Consistent attendance, professionalism, and adherence to company policies and performance standards are expected.
Qualifications
Demonstrated skills in Customer Service and Customer Support to handle inquiries and resolve issues effectively.
Ability to enhance Customer Experience and Customer Satisfaction through empathetic communication and proactive problem-solving.
Experience working as part of Customer Service Representatives teams or similar customer-facing roles.
Strong verbal and written communication skills, with attention to detail and clear documentation.
Comfort with remote work, including reliable internet access and ability to manage time and priorities independently.
Proficiency with basic computer applications and CRM or ticketing systems; ability to learn new tools quickly.
Collaborative mindset, professionalism, and commitment to treating all customers and colleagues with respect.
High school diploma or equivalent required; prior customer service or call center experience is preferred.

Work arrangement
Yes