Independent Customer Success Manager

Commuting. Burnout. Career plateau.
Many GTA professionals are rethinking rigid schedules and nonstop pressure.
If flexibility and impact matter more than titles and traffic, this Customer Success Manager opportunity is designed with you in mind.
Journey to Freedom Consulting & Academy is growing and seeking a Customer Success Manager to support individuals across Canada as they navigate career transitions, personal development, and flexible work pathways.
About the Role
This is a remote, independent, performance‑based Customer Success role, well suited for professionals in Toronto and the surrounding GTA who value flexibility, growth, and meaningful connection.
You’ll work with motivated individuals exploring new career directions: helping them gain clarity, confidence, and alignment through structured conversations and guided development pathways.
Key Responsibilities
Lead consultative customer success conversations via Zoom or phone
Build trusted, long‑term client relationships using a needs‑based approach
Support clients through career transition and professional development pathways
Clearly communicate program expectations, outcomes, and next steps
Track customer engagement, notes, and follow‑ups using CRM tools
Independently manage your schedule, performance metrics, and workflow
Ideal Candidate Profile
This role is a strong match if you bring experience in:
Customer Success Manager, Client Success, or Account Management roles
HR, Talent Development, Admissions, Coaching, Consulting, or Advisory work
Relationship management, onboarding, or customer retention
Remote, hybrid, or self‑directed work environments
Soft Skills That Stand Out
Strong communication skills and emotional intelligence
Active listening with a consultative, client‑first mindset
Self‑motivation, adaptability, and a growth‑oriented approach
What We Offer
100% remote Customer Success role
Comprehensive onboarding, training, and ongoing mentorship
Access to digital platforms and AI‑enhanced productivity tools
A supportive, values‑driven professional community
Clear growth in both professional and personal aspects tied to performance
How to Apply
Please submit your resume along with a brief cover letter outlining why you are exploring flexible, independent role.

Work arrangement
Yes