Receptionist

Company Description International Institute of Hotel Management (IIHM), part of the IndiSmart Group, is a leading institution in Hospitality Management Education, Training, and Consultancy across India and Southeast Asia. Founded in 1994, IIHM pioneered collegiate programs that offer internationally recognized hospitality degrees through collaborations with Edinburgh Napier University and the University of West London. The institute has multiple campuses in India, including Kolkata, as well as an advanced campus in Bangkok, and global academic ties spanning the UK, USA, Canada, Australia, Mauritius, the Middle East, and Southeast Asia. IIHM’s strong international partnerships enable students to study, work, and build careers worldwide, with over 3,000 alumni working in renowned global hotel chains. The institution is known for its accomplished alumni and contribution to the hospitality industry through high-quality education and professional training.
We are looking for a customer-oriented and results-driven Receptionist to manage the front desk at IIHM-Siliguri. In this role, you will welcome visitors, handle inquiries, counsel prospective students and their parents about our courses, and guide them through the enrolment process. Only local candidates based in Siliguri will be eligible.
Key Responsibilities
· Manage the Front Office: Manage daily front desk operations and work closely with the Marketing team.
· Guide Prospective Students: Explain course structures, fee schedules, eligibility criteria, and career outcomes to students and parents.
· Visitor Hospitality: Greet students, parents, and guests warmly; determine their needs and direct them to the appropriate person or department.
· Call Handling: Answer, screen, and forward incoming calls while providing accurate basic information.
· Database Management: Log all inquiries and walk-ins accurately into the database or excel sheets.
· Office Administration: Maintain a clean, organized reception area and track incoming/ outgoing couriers or documents.
Key Requirements & Qualifications
· Education: Graduate (Hotel Management background will be preferable).
· Experience: 1–3 years of experience in front desk operations, tele-calling, or academic counselling.
· Language Proficiency: Strong verbal and written communication skills in English Hindi, Bengali and Nepali.
· Technical Skills: Basic proficiency in MS Office (Word, Excel).
Qualifications
Strong Receptionist Duties and Front Desk Management skills, including greeting visitors, handling inquiries, and managing visitor flow.
Excellent Phone Etiquette and Communication skills, with the ability to handle calls courteously and relay information clearly.
Solid Customer Service capabilities, demonstrating patience, professionalism, and a solution-oriented approach to assisting students and guests.
Good Clerical Skills, including basic computer literacy, document handling, appointment scheduling, and record maintenance.
Proficiency in English; knowledge of additional regional languages is an advantage.
Previous experience in a receptionist, front office, or hospitality role is preferred.
Ability to work on-site full time, manage multiple tasks, and maintain a calm, organized demeanor in a busy environment.
Minimum of a high school diploma; a certificate or degree in hospitality, administration, or a related field is beneficial.

Work arrangement
No