Successfactor Specialist- Technical

Must have for Successfactor Modules-
Employee central
PMS
Recruitment & Onboarding
Integrations
Good to have
Succession & development
Role Purpose
UPL is looking for a Specialist – SAP SuccessFactors to own technical governance, support, release management, integrations, access controls and partner coordination for UPL’s global SAP SuccessFactors platform. The role will work closely with HR Product Owners, HR Operations, IT teams and the SuccessFactors AMS partner to ensure platform stability, timely issue resolution, controlled changes and smooth support during critical HR cycles.
Key Responsibilities
· Own day-to-day technical governance and operational support for SAP SuccessFactors within IT Applications.
· Coordinate with HR, local HR admins and the AMS partner for incidents, service requests, configuration changes and enhancements.
· Oversee L2/L3 support delivery, SLA tracking, root cause analysis, escalation management and ticket closure quality.
· Support minor configuration changes, workflows, data loads, reports, interfaces, personalization, testing and documentation as per partner support scope.
· Manage release and patch governance, including impact analysis, regression testing coordination, remedial planning and production readiness.
· Govern role-based permissions, user access, security/user administration and audit documentation in coordination with HR and IT Security.
· Coordinate SAP CPI and other SuccessFactors integrations, including troubleshooting, monitoring, interface fixes and partner/SAP escalations.
· Review partner solution approach, estimates, test evidence, documentation and delivery quality.
· Maintain technical documentation, configuration inventory, integration catalogue, support playbooks and release records.
· Ensure platform readiness during key HR cycles such as hiring, onboarding, performance, compensation, learning and succession planning.
Required Experience
· 5 to 7 years of experience in HR technology, SAP SuccessFactors, SAP HCM, HRIS platforms, enterprise SaaS applications or IT applications support.
· Minimum 3 years of hands-on experience in SAP SuccessFactors configuration, support, implementation, release management or technical governance.
· Experience across at least three to four SuccessFactors modules, preferably Employee Central, Performance & Goals, Recruiting, Onboarding, Compensation, Learning, People Analytics, Succession/Career Development or Work Zone.
· Experience working with AMS/implementation partners for incident management, enhancements, testing, documentation and release support.
· Working knowledge of SuccessFactors Admin Center, workflows, business rules, role-based permissions, MDF objects, reports/interfaces and security/user administration.
· Exposure to SAP CPI, SAP BTP, APIs, middleware, SSO, employee data flows or integration troubleshooting will be preferred.
· Experience in a global or multi-country HR technology environment will be an advantage.
Required Skills
Technical / Functional Leadership / Stakeholder
SAP SuccessFactors techno-functional understanding; incident,
problem, change and release management; Admin Center, RBP,
workflows, business rules, MDF objects, reports/interfaces, testing
and documentation. Partner delivery management; solution-quality review; collaboration with HR users, IT teams, integration teams, security teams and external partners; clear communication and structured problem-solving.
Preferred Qualifications
· Bachelor’s degree in IT, Computer Science, Engineering, Information Systems, HR Technology or related discipline.
· SAP SuccessFactors certification in one or more modules will be preferred.
· ITIL, Agile/Scrum, SAP CPI, SAP BTP or middleware exposure will be an added advantage.
Key KPIs
· Platform stability during critical HR cycles.
· SLA adherence for L2/L3 support tickets and reduction in recurring/aged incidents.
· Timely release impact analysis, testing completion and production readiness.
· Quality of documentation, test evidence and audit records.
· Partner delivery quality, knowledge transfer and integration issue resolution

Work arrangement
No