Client Servicing Manager

Whizz HR is hiring for Client Servicing Manager in Mumbai :
Job Summary
The Client Servicing Manager is responsible for managing client relationships, understanding client requirements, ensuring timely delivery of services, and coordinating with internal teams to achieve high levels of client satisfaction and business growth.
Key Responsibilities
Manage day-to-day relationships with key clients and act as the primary point of contact.
Understand client requirements, expectations, and business objectives.
Coordinate with internal teams such as sales, operations, marketing, creative, finance, and production.
Prepare proposals, quotations, presentations, reports, and client updates as required.
Ensure projects and deliverables are completed accurately and within agreed timelines.
Track client requests, issues, and escalations and ensure prompt resolution.
Conduct regular client meetings and follow up on action items.
Identify opportunities for upselling, cross-selling, and account growth.
Maintain accurate records of client communication, requirements, and project status.
Monitor client satisfaction and proactively address potential concerns.
Support contract renewals, negotiations, billing coordination, and payment follow-ups where applicable.
Prepare periodic account-performance reports for management.
Build long-term relationships with clients and contribute to customer retention.
Required Skills & Qualifications
Bachelor’s degree in Business, Marketing, Communications, or a related field.
3–6 years of experience in client servicing, account management, customer success, or a related role.
Strong communication and interpersonal skills.
Excellent presentation, negotiation, and problem-solving abilities.
Strong project management and organizational skills.
Ability to manage multiple clients and priorities simultaneously.
Proficiency in MS Office/Google Workspace; CRM experience is an advantage.
Strong attention to detail and follow-through.
Ability to work effectively with cross-functional teams.
Interested candidates can write to us at hello@whizzhr.com
Warm Regards
Whizz HR

Work arrangement
No