Inside Sales And Customer Executive

Company Description Crave by Leena is a Bangalore-based plant-based patisserie dedicated to making celebrations sweeter and healthier through vegan, gluten-free, and sugar-conscious desserts. The team focuses on creating inclusive treats that everyone can enjoy, from employee birthdays and corporate events to client meetings and high tea gatherings. Crave by Leena is trusted by leading organizations such as Boeing, Goldman Sachs, Snapchat, and several respected schools and hospitality brands, including Taj. Founded by pastry chef Leena Mathai, whose training spans renowned international institutions and competitions, the patisserie combines culinary expertise with a strong commitment to taste, quality, and customer delight.
Role Description The Inside Sales and Customer Executive role is an on-site position based in Bengaluru. This role involves managing inbound and outbound inquiries, nurturing leads, and converting prospects into orders for corporate and individual celebrations. The executive will maintain regular communication with clients, understand their requirements, suggest suitable dessert offerings, and prepare basic quotations or proposals. Day-to-day tasks include handling customer calls and messages, updating lead and customer information, coordinating with the production and delivery teams, and ensuring timely order fulfillment and high customer satisfaction. The role also includes maintaining relationships with existing clients, gathering feedback, and supporting promotional activities or campaigns to drive repeat business and new sales.
Qualifications
Demonstrated proficiency in inside sales and lead generation, including handling inquiries and converting leads into confirmed orders.
Strong communication and customer service skills, with the ability to listen actively, explain offerings clearly, and resolve issues professionally.
Proven experience in sales, preferably in food, hospitality, or consumer services, with a focus on building long-term client relationships.
Comfort using basic CRM tools or spreadsheets to track leads, customer interactions, and order details.
Ability to work on-site in Bengaluru, manage multiple requests, and coordinate effectively with internal teams.
Attention to detail, reliability, and a customer-centric mindset; familiarity with plant-based or specialty desserts is an advantage.
Relevant education in business, marketing, hospitality, or a related field is preferred but not mandatory; prior experience in a client-facing role is highly valued.
Experience: 1-3years in hospitality industry

Work arrangement
No