Senior Business Analyst

# Senior Business Analyst
## About the Role
Koch Industries is seeking a **Senior Business Analyst** to serve as a bridge between business stakeholders, product leadership, and engineering teams across a portfolio that includes regulatory registry, business identity verification, and business messaging platforms. The role focuses on translating complex business, customer, contractual, and regulatory requirements into actionable solutions that support product development and operational excellence.
The Senior Business Analyst will partner with internal and external stakeholders, Product Management, Engineering, QA, Customer Success, Operations, and customers to define requirements, improve business processes, support integrations, and validate solutions. The role also involves analyzing platform data and developing insights that support product, operational, and strategic decisions.
## Key Responsibilities
* Own business requirements, functional specifications, process documentation, and user stories across registry, identity verification, and business messaging platforms.
* Translate customer, contractual, and regulatory requirements into clear, testable solutions for Engineering and QA teams.
* Maintain traceability between business requirements, development work, and acceptance criteria.
* Manage requirements through delivery, ensuring work is clearly defined, implementation risks are addressed, and solutions meet business objectives.
* Analyze, document, and maintain current- and future-state business processes, workflows, business rules, and system interactions.
* Identify process improvements, automation opportunities, and operational efficiencies.
* Evaluate cross-product impacts and promote consistency across shared workflows, data models, and customer experiences.
* Partner with Product Management on discovery, roadmap planning, prioritization, and solution definition.
* Collaborate with Customer Success, Operations, customers, and external stakeholders to capture business needs and validate solutions.
* Facilitate stakeholder alignment through clear communication, documentation, process modeling, and solution validation.
* Define reporting and analytics requirements supporting operational KPIs, SLAs, and customer reporting.
* Analyze platform data and translate insights into actionable recommendations for product, operational, and strategic decisions.
* Facilitate backlog refinement, stakeholder workshops, and cross-functional solution discussions.
* Support system integrations and API-driven solutions by documenting data flows, business rules, and integration requirements.
* Partner with software engineering teams and external development vendors throughout the delivery lifecycle.
## Required Qualifications
* Experience gathering, documenting, and managing requirements using **functional specifications, user stories, acceptance criteria, and related business analysis artifacts**.
* Experience facilitating **backlog refinement, stakeholder workshops, and cross-functional solution discussions**.
* Experience supporting **system integrations and API-driven solutions**, including data flows, business rules, and integration requirements.
* Experience with **process analysis, process mapping, and process documentation**.
* Experience using process documentation and collaboration tools such as **Confluence, Lucidchart, Miro, or similar platforms**.
* Experience partnering with software engineering teams and external development vendors throughout the delivery lifecycle.
* Experience analyzing data using **SQL or similar tools** to support business decisions.
* Experience working in a **B2B or SaaS environment** supporting customers and contractual service commitments.
## Preferred Qualifications
The following qualifications are additional areas of experience identified in the original job description:
* Experience supporting platforms such as **registries, compliance systems, identity/entity verification systems, or messaging/communications platforms**.
* Experience in **telecommunications, messaging, or wireless ecosystems**, including short codes, A2P messaging, rich business messaging, or carrier integrations.
* Experience with **KYC/KYB processes, identity verification platforms, or business entity data management**.
* Experience with **billing and subscription management platforms**, such as Stripe, Chargebee, or similar.
* Experience supporting **regulated industries, industry associations, or compliance-driven business environments**.
* Experience with business intelligence and data visualization tools such as **Power BI, Tableau, or QuickSight**.
* Experience with website **UX**, including customer-facing web flows, usability, and collaboration with UX/UI teams.
* **CBAP, PMI-PBA, or similar business analysis certification**.
* **Spanish fluency**.
## Skills & Competencies
* Business analysis and requirements management
* Functional specifications and user stories
* Acceptance criteria and requirements traceability
* Process analysis and process mapping
* Workflow and business rule documentation
* Stakeholder management
* Cross-functional collaboration
* Product discovery and roadmap support
* Backlog refinement
* SQL and data analysis
* API and system integration analysis
* Data flow documentation
* Business intelligence and reporting
* KPI and SLA requirements
* Solution validation
* Process improvement and automation
* Communication and documentation
* Customer and external stakeholder engagement
* B2B and SaaS environments
## Education & Experience
**Education:**
* No specific degree requirement is stated in the original job description.
* CBAP, PMI-PBA, or a similar business analysis certification is listed as a qualification.
**Experience:**
* Experience gathering and managing business requirements through delivery.
* Experience with process analysis, system integrations, APIs, data analysis, and software development lifecycles.
* Experience working with engineering teams, external development vendors, stakeholders, and customers.
* Experience in B2B or SaaS environments supporting customers and contractual commitments.
## Work Arrangement & Schedule
* **Eligible locations:** Arlington, VA; Atlanta, GA; Chicago, IL; Dallas, TX; Fort Worth, TX; Green Bay, WI; Houston, TX; Las Vegas, NV; Miami, FL; Milwaukee, WI; Minneapolis, MN; Orlando, FL; Pinellas Park, FL; Raleigh, NC; Reno, NV; Salt Lake City, UT; Wichita, KS.
* **Remote eligibility:** Yes
* **Employment type:** Not specified in the original job description.
* Weekly hours and specific schedule requirements are not stated.
## Compensation & Benefits
* **Anticipated annual pay:** $115,000–$145,000.
* The role is eligible for **variable pay**, issued as a monetary bonus or in another form.
* No additional benefits are specified in the original job description.
## Compliance / Additional Information
GCH Technologies was established to deliver innovative and transformative solutions to the telecommunications industry. The company describes itself as a neutral party focused on advancing the wireless ecosystem, with experience in messaging and wireless technologies.
**Company information provided in the source:** Koch Industries.

Work arrangement
Yes