Client Ops Manager II - Billing Operations

JPMorganChase is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries.
As a Client Ops Manager II within Billing Operations, you are expected to be able to complete full review of assigned cases within defined SLA.
Job Responsibilities:
Escalate timely and work closely with your manager for anything that may result to an escalation or anything that is foreseen to result as one. This is to ensure that appropriate controls and stakeholder management take place as the issue progresses through resolution.
Performs thorough review of the set up cases assigned and complete these within a defined SLA
Participate or lead process improvement initiatives aimed to reduce manual process or for improvement of client experience
Partner effectively with Risk Management to ensure adequate risk mitigation strategies are in place and followed
Assist your manager for any BAU-related metrics reporting
Continued review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities
Represent the team through various forums
Required qualifications, skills and capabilities
Good knowledge and understanding of various Investor Services products such as but not limited to Custody, Fund Administration, Fund Accounting, etc.
Good background in basic accounting.
High energy and strong leadership abilities.
Strong organizational & proven time management skills.
Confident communicator in all mediums to both internal and external clients
Strategic thinker, able to review and implement process improvements
Strong risk and control awareness, ability to effectively priorities workloads and work to critical deadlines
Ability to work closely with others to achieve functional goals.
Excellent coaching and mentoring skills.
Strong analytical and problem solving skills.