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Grade: L1
Location: Islamabad
Company: Teknosys
Ensuring seamless operations for Pakistan’s digital future
At Teknosys, operational excellence is the backbone of digital innovation. As an IT Operations Engineer, you will ensure the stability, availability, and performance of business-critical systems and applications.
This role is proactive and customer-focused, requiring you to troubleshoot incidents, resolve technical issues, and collaborate with cross-functional teams to maintain seamless service delivery. You will participate in rotational shifts and on-call schedules to provide 24/7 production and application support coverage, ensuring high system uptime and adherence to SLAs.
Requirements
What you’ll own
Provide L1/L2 technical support for enterprise systems and customer-facing applications
Troubleshoot, diagnose, and resolve application, hardware, and infrastructure-related issues
Monitor production environments, respond to alerts, and perform root cause analysis (RCA)
Escalate critical issues while maintaining end-to-end ownership of incidents
Utilize monitoring tools (Nagios, Zabbix, Datadog, or similar) to track system health and performance
Support deployments, releases, and operational maintenance activities
Collaborate with development, networking, and system administration teams to resolve cross-functional issues
Recommend improvements to enhance system stability, automation, and operational efficiency
Contribute to automation and operational excellence initiatives
Maintain and update knowledge base articles, SOPs, runbooks, and troubleshooting guides
Participate in rotational shifts, weekend coverage, and on-call support to ensure 24/7 operations.
What success looks like
Systems and applications remain stable, reliable, and available with minimal downtime
Incidents are resolved within SLA timelines, with preventive measures implemented for recurring issues
Monitoring tools proactively detect risks and performance bottlenecks before they impact users
Cross-functional collaboration ensures seamless resolution of technical challenges
Documentation is consistently updated, enabling faster troubleshooting and knowledge sharing
Teams operate with high morale, ownership, and efficiency in delivering operational excellence
Continuous improvements and automation drive measurable gains in performance and reliability.
You may be a strong fit if you
Hold a Bachelor’s degree in Computer Science, IT, or related field
Bring 0–2 years of experience in application support, technical support, or system administration
Proficiency in Linux and Windows Server operating systems.
Familiarity with monitoring tools (Nagios, Zabbix, Datadog) and basic networking concepts (TCP/IP, DNS, Firewalls).
Exposure to cloud platforms (AWS, Azure, Google Cloud) and understanding of incident management, SLAs, and ITIL frameworks.
Strong analytical and troubleshooting skills, effective communication, proactive attitude, and readiness for 24/7 shift coverage.
Benefits
WHY TEKNOSYS
At Teknosys, you'll help build what's next for Pakistan's digital and AI landscape — engineering future-ready digital products and data platforms across AI, Data, IT, and Managed Services. As part of JazzWorld, you draw on the reach and trust of the group while moving at the pace of a technology company: partnering with global hyperscalers and industry leaders, and closing work that defines the future of digital in the region.
Joining us means being part of a fast-scaling, innovation-led business where your impact will directly fuel growth, customer success, and leadership
Apply by: 20th October, 2026
Work arrangement
No
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