Live opening · Posted 6 days ago
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HCLTech is hiring for Team Lead - International contact Center on 25th and 26th Sept 2026 Friday and Saturday (Inbound calls)
Walk-in Drive Details:
📅 Date: 25th and 26th Sept ,2026 - Friday and Saturday
📍 Location: HCLTech Navallur ETA 3 ,Sandhya Infocity next to VIVIRA MALL.
⏰ Time: 10AM - 2:30 PM
HR Contact Name: Judith
Please carry anyone Government ID proof.
Job Description International contact Center (Voice Process - Inbound calls)
💼 Experience: 5+ years in Voice/Customer Service, with minimum 1 year of Team Handling experience
🎓 Qualification: Bachelor’s degree in any discipline
Key Responsibilities:
Lead, coach and motivate customer service advisors
Drive team KPIs across productivity, quality, customer experience and adherence
Conduct performance reviews, coaching and action plans
Handle customer escalations and ensure timely resolution
Ensure process, quality and compliance adherence
Support continuous improvement initiatives
Preferred: Banking / Financial Services / Mortgage domain experience.
Candidates must be comfortable working in rotational shifts, including night shifts, weekends and public holidays.
Regards
Judith
Work arrangement
No
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