Front Office Manager (m/f/d) - Hilton Cologne

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Manager (m/f/d), you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
What It Takes to Make The Stay:
Several years of professional experience at the Front Office at a comparable hotel; at least as Assistant Front Office Manager
Ability to work under pressure and take initiative in handling tasks
Experience leading multicultural teams and strong communication skills
Ability to balance administrative responsibilities with hands-on support for the team in daily guest operations
Ability to quickly familiarize yourself with new work processes
Ideally, a completed vocational training program in the hotel industry
Willingness to work shifts and flexibility to adapt to different work situations
Very good command of German and English, additional languages are a plus
Valid authorization to work and reside in Germany
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
What you can expect from us:
Through Hilton University and individual career development plans and coaching, we support your professional growth whenever you want. With us, all doors are open to you, whether locally, regionally, across Germany, or internationally.
From day one, you will be a valued part of the team and welcomed through an exciting onboarding program.
A positive feedback culture and transparent communication. We place great importance on keeping everyone informed and involved.
Numerous team member events, perks, and special extras. Team spirit and togetherness are at the heart of everything we do.
Even more benefits: discounted Germany Ticket (Deutschlandticket) as a public transportation job ticket, WellHub membership, Corporate Benefits (exclusive discounts with more than 600 brands, including fashion, technology, cars, travel, and more), and delicious meals in our team restaurant.
Last but not least, there is the favorite benefit of all Hilton Cologne Team Members: the Go Hilton Travel Program, which allows you, your friends, and your family to explore the world at unbeatable rates. Genuine discounts for everyone, with easy and convenient booking.
Here's what you'll do during a typical day:
Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Work arrangement
No