Live opening · Posted 5 days ago
Technical Support Team Lead (SaaS | SQL)
jobgether · Poland
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At a glance
The key details from the original listing.
Companyjobgether
LocationPoland
Job typeFull-time
Work modeYes
Source
Lever
Listed5 days ago
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About the role
Description supplied by the original job listing.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Team Lead (SaaS | SQL) based in Poland.
As a Technical Support Team Lead, you’ll lead a team of six technical support specialists responsible for a business-critical SaaS platform operating around the clock. You’ll combine people leadership with deep technical troubleshooting, serving as the primary escalation point before engineering. The role gives you ownership of team performance, support quality, coverage, and operational KPIs. You’ll work closely with engineering to eliminate recurring issues and build tools that allow support specialists to resolve more problems independently. Working across Azure, SQL Server, C#, Angular, and modern AI support tools, you’ll become a key technical authority for the platform and customer base. Reporting directly to senior leadership, you’ll have significant influence over how the support function evolves and performs.
Employment type
Full-time
Work arrangement
Yes
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