Customer Care Professional

Company Description Dietician Kajal's Clinic is dedicated to empowering healthier lives through expert, evidence-based nutrition guidance. The clinic offers personalized plans that address individual needs and goals, including weight management, improved energy, and specific health concerns. Led by Chief Dietician Kajal, the team focuses on sustainable, nourishing lifestyle changes rather than short-term diets. Clients receive practical tips, ongoing support, and encouragement throughout their wellness journey, creating a positive and transformative experience.
Role Description The Customer Care Professional is responsible for providing attentive, high-quality support to clients throughout their engagement with Dietician Kajal's Clinic. Day-to-day tasks include responding to inquiries via phone, email, and messaging apps, scheduling and managing appointments, and guiding clients through clinic processes and services. The role involves maintaining accurate client records, following up on feedback, and coordinating with dieticians and other team members to ensure smooth service delivery. This is a full-time hybrid role based in Delhi, India, where in-person work at the clinic is combined with some work-from-home flexibility.
Qualifications
Strong customer service and customer support skills, with a focus on building trust and maintaining professional relationships.
Ability to drive and maintain high levels of customer satisfaction through timely responses and empathetic interaction.
Excellent communication skills, including clear verbal and written communication in English and Hindi or other local languages.
Analytical skills to understand client needs, track feedback, and support process improvements.
Comfort with basic office software, scheduling tools, and messaging platforms.
Prior experience in a customer-facing role, preferably in healthcare, wellness, or service industries.
Strong organizational skills, attention to detail, and ability to manage multiple client interactions effectively.
Minimum educational qualification: high school diploma; a bachelor’s degree in any discipline is an advantage.

Work arrangement
Hybrid