Lead Production Technician

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.
ABOUT THE TEAM
The Voyager team in Anduril Industries is an engineering and design division with a vast experience in developing innovative computing and communications solutions for the network edge. The team specialises in integrating enterprise networking capabilities from global IT leaders with purpose-built hardware and software platforms designed to meet market demands for the most stringent of environmental requirements.
ABOUT THE JOB
The Voyager production team deliver products to third party customers, and to other Anduril business lines. We are looking for a Lead Production Technician to join our growing team in Dublin. This is a key role responsible for owning the end-to-end returns and repairs process for Voyager products - from in/out processing of field returns through functional test, troubleshooting, repair reporting and return shipment - keeping customers, production and R&D updated at every stage. This will require hands-on test and fault-finding skills, confidence working across SAP and production systems, and a methodical, detail-driven approach to documentation. Just as important, you will build and lead the RMA function and team from the ground up — standing up the processes, tooling and metrics, and growing and developing the people who run them. If you are someone who takes ownership of turnaround time and thrives on resolving the hardware issues that come back from the field, then this role is for you.
WHAT YOU’LL DO
Own RMA deliverables end to end — from in/out processing of field returns through test, repair and return shipment, including tracking of returns internally and externally
Build and lead the RMA function and team — defining the processes, tooling and metrics, and coaching and developing the people who run them
Test, diagnose and repair returned product using standard test procedures — troubleshooting customer and production issues, and implementing fixes or escalating through internal processes as required
Produce the customer-facing outputs of the process — quotations for out-of-warranty repairs and repair reports supplied to customers
Keep RMA data and documentation accurate and current — data management in SAP, test results accurately documented and reported to Test & Quality, and process documentation updated in a timely manner
Own turnaround time and reporting metrics for the RMA function, and drive improvement against them
Keep stakeholders aligned — continually update customers, production and R&D on progress, attend RMA meetings with US-based customer success teams, and plan internal RMA team updates and communications
Source material for CM shortages from our supplier base and represent RMA in production meetings
REQUIRED QUALIFICATIONS
Minimum 4 years previous relevant experience
Proven ability to build and lead a function or team - setting up processes from scratch, and mentoring and developing others
Strong analytical and problem-solving skills