Customer Relationship Management Consultant

Company Description Ambraee is a fashion-focused e-commerce brand founded in 2016 in Jaipur, known for fresh, contemporary designs rooted in heritage-inspired prints, silhouettes, and embroidery. The brand offers a wide range of occasion-ready clothing, including suit sets, kurta sets, sarees, lehengas, dresses, and co-ords, designed to blend traditional artisanship with modern aesthetics. Ambraee’s collections celebrate vibrant culture and craftsmanship, reflecting the ethos of confident, thoughtful individuals with a strong sense of style. The company values ownership, creative freedom, and collaboration, inviting team members to join a creative tribe that inspires and supports one another. Ambraee provides a dynamic environment for professionals who want to contribute to meaningful, design-led fashion experiences.
Role Description This is a full-time, on-site Customer Relationship Management (CRM) Consultant role based in Jaipur. The CRM Consultant will be responsible for managing and optimizing customer data and touchpoints to improve engagement, retention, and sales performance. Daily tasks include analyzing customer behavior and trends, mapping and refining business processes related to customer journeys, and configuring and maintaining CRM platforms such as Salesforce. The role involves partnering with sales, marketing, and operations teams to design and implement CRM strategies, segment customer groups, and develop targeted campaigns. The consultant will also provide training, documentation, and ongoing support to internal stakeholders, ensuring CRM tools are used effectively and consistently across the organization.
Qualifications
Strong analytical skills to interpret customer data, measure performance, and identify actionable insights.
Experience in business process analysis and optimization, particularly in customer lifecycle and operational workflows.
Background in sales or sales support, with understanding of conversion funnels, customer retention, and revenue growth.
Consulting experience, including gathering requirements, proposing solutions, and managing stakeholder expectations.
Hands-on experience with Salesforce.com administration or similar CRM platforms, including configuration, reporting, and user support.
Bachelor’s degree in Business, Information Systems, Marketing, or a related field, or equivalent practical experience.
Strong communication and collaboration skills, with the ability to work cross-functionally in a fast-paced environment.
Attention to detail, problem-solving mindset, and comfort with both technical tools and business strategy.
Experience in fashion, retail, or e-commerce domains is an advantage.

Work arrangement
No