Senior Business Development Manager

Company Description Freshworks Inc. (NASDAQ: FRSH) is an AI-powered, unified service operations platform designed to be fast to deploy, intuitive to use, and highly productive for every employee. The company helps agile enterprises operate at scale without the complexity and inefficiency of legacy systems. Its domain-specific AI solutions support IT, HR, finance, and other business teams, drawing on a decade of real service context. Freshworks is trusted by leading organizations such as Seagate, New Balance, Nucor Corp, Sony Music Entertainment, McLaren Racing, and other forward-looking enterprises worldwide.
Role Description The Senior Business Development Manager is an on-site role based in Bengaluru South, responsible for driving strategic revenue growth and expanding Freshworks’ customer base across target markets. This role includes identifying and qualifying high-potential prospects, building and nurturing executive-level relationships, and developing account plans that align customer needs with Freshworks’ AI-powered solutions. The Senior Business Development Manager will lead end-to-end deal cycles, including opportunity discovery, solution positioning, proposal development, and contract negotiation in partnership with cross-functional teams. The role also involves analyzing market trends, contributing to go-to-market strategies, mentoring junior team members, and providing regular pipeline and performance reporting to leadership.
Qualifications:
Demonstrated experience in business development, enterprise sales, or strategic account management, preferably in SaaS or technology industries.
Strong skills in consultative selling, relationship building, and stakeholder management, with the ability to influence senior decision-makers.
Proficiency in opportunity qualification, pipeline management, forecasting, and using CRM tools to track and analyze sales activities.
Ability to understand complex technology products, especially AI-powered or service operations platforms, and translate them into clear business value.
Excellent communication, presentation, and negotiation skills, with a focus on clear, inclusive, and outcome-oriented interactions.
Track record of meeting or exceeding revenue targets in fast-paced, high-growth environments.
Bachelor’s degree in business, marketing, technology, or a related field; an advanced degree (MBA or equivalent) is an advantage.
Comfort working on-site in Bengaluru South and collaborating closely with cross-functional teams such as marketing, product, and customer success.

Work arrangement
No