Technical Customer Support Representative - Water Filtration

This is a Fully Remote Job
About Our Client:
Fortune Brands Innovations operates in the home, security, and digital products industry, addressing consumer needs through a diverse portfolio that includes well-known residential brands. The organization focuses on delivering reliable, sustainable, and stylish products by fostering innovation and supporting a workplace environment that promotes growth and inclusivity.
About the Opportunity:
The TECHNICAL CUSTOMER SUPPORT REPRESENTATIVE is responsible for providing expert assistance related to water filtration systems and associated products. This role involves troubleshooting technical issues, guiding customers through solutions, and ensuring a positive service experience across multiple communication channels. The position contributes to the organization's commitment to exceptional customer service by resolving issues efficiently and accurately.
Responsibilities:
Assist customers with technical questions, troubleshooting, installation guidance, and product maintenance through inbound phone, chat, and email.
Diagnose and identify root causes of issues related to water filtration products.
Provide step-by-step troubleshooting support using clear communication.
Support customer inquiries across multiple channels in a team rotation.
Navigate various systems and knowledge bases to research and resolve concerns.
Document customer interactions and resolutions accurately.
Maintain quality, productivity, and customer satisfaction standards.
Handle high volumes and complex technical situations professionally.
Continuously improve product knowledge and technical skills.
Requirements:
High School Diploma or GED.
Minimum one year of experience in customer service, technical support, or related customer-facing roles.
Strong verbal communication and active listening skills.
Empathy, patience, and sound judgment.
Basic computer skills and ability to learn new systems.
Critical thinking and troubleshooting aptitude.
Ability to multitask with accuracy.
Willingness to learn technical product details related to water filtration.
Preferred Qualifications:
Experience with water filtration, water treatment, plumbing, or related technical products.
Knowledge of water filtration systems, water softening, reverse osmosis, or residential water systems.
Experience providing technical support via phone, chat, or email.
Familiarity with CRM systems and customer support technologies.
Bilingual capabilities.
Pay Range and Compensation Package:
Salary range: $37,000–$45,000 annually.
Eligibility for bonus opportunities and overtime pay based on business needs.
Benefits & Perks:
Medical insurance
401(k)
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes