Live opening · Posted 6 days ago
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Description supplied by the original job listing.
Who we are?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
Deliver outstanding customer support via emails;
Build strong and lasting customer relationships;
Resolve customer issues quickly and efficiently, ensuring high-quality solutions;
Keep up with evolving tools and technology;
Escalate complex issues to the appropriate team for resolution;
Review and process incoming Seizure-related documents;
Apply the latest and greatest customer happiness practices;
Maintain a deep understanding of client solutions and meet KPIs;
Communicate with developers and cross-functional specialists
What you need to succeed in this role:
German (B1 or higher) and English (C1 or higher), both spoken and written;
6–12 months of experience in customer support;
High level of discretion and data protection awareness;
Strong analytical thinking, research, and problem-solving skills;
Tech-savvy, with strong system-handling skills, including routine navigation of Google Workspace or Microsoft-based environments
Fast and accurate typing skills with confident multi-platform usage
Proven customer service communication skills, including:
Objection handling
Structured and benefit-oriented dialogue
Empathy and clear, professional articulation
Ability to consistently apply these communication skills across all customer interaction channels
Positive, proactive, and responsible attitude
Personal computer (minimum 8 GB RAM) with a stable internet connection (50 Mbps download / 40 Mbps upload)
Benefits and Perks:
Fixed schedule: Monday–Friday, 9 AM–6 PM GMT+3
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
Work arrangement
No
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