Engagement Associate

As an Engagement Associate in the local Operations team, the role is to provide a level of quality customer service unsurpassed in the hospitality industry. Through the establishment and maintenance of excellent client relations, you will act as the ‘face’ of The Executive Centre for all of our in-house and external clients. You will have strong customer service instincts, an eye for detail and a tendency to always go the extra mile for our clients.
Job Requirements:
A minimum of two years customer service and administrative experience gained either in a Hotel Front Desk/Club Floor environment
Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes
Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks
Fluency in English and another mainstream local language, depending on location
Good telephone manner and ability to perform secretarial tasks under deadlines
Able to handle correspondences and inquiries
Knowledge of Microsoft Word, Excel, & PowerPoint
Able to work overtime occasionally
Responsibilities
Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients’ needs or queries
Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone
Responsible for managing the office unit & PABX system setup and requests for all clients
Organizes postage and document courier services, handle mail, incoming & outgoing deliveries
Coordinates conference room bookings, refreshments for meetings and other special arrangements
Handles all secretarial and administrative duties for clients, as requested
Performs check in & check out process for all clients
Conduct up-selling and cross-selling to maximize revenue
Service Standards:
Ensures that clients’ requests and demands are met to the best of your professional ability. This includes the handling of all inquiries, complaints and feedback
Establishes and offers input on improvement to service standards, in liaison with the Centre-in-charge
Ensures that the Centre’s service standards are maintained at all times
Internal:
Develop rapport and professional business relationships with fellow colleagues and stakeholders
Support local Operations to maximize profitability, efficiency and productivity

Work arrangement
No