Front Office Assistant

Company Description WelcomHeritage Badi Kothi is a heritage hospitality property offering guests an immersive experience in a historically rich setting. The hotel focuses on personalized service, comfort, and a welcoming atmosphere for travelers seeking both leisure and cultural exploration. Team members are encouraged to uphold high standards of guest care and professional conduct. The organization values reliability, teamwork, and a commitment to creating memorable guest stays. Joining WelcomHeritage Badi Kothi provides opportunities to grow in the hospitality sector within a supportive, guest-focused environment.
Role Description The Front Office Assistant is a full-time, on-site role based at WelcomHeritage Badi Kothi in Prayagraj. The role involves greeting guests, managing check-in and check-out processes, handling phone inquiries, and responding to guest questions with courtesy and accuracy. Daily responsibilities include appointment and reservation scheduling, maintaining front desk records, processing payments, and coordinating with housekeeping and other departments to ensure smooth operations. The Front Office Assistant also performs clerical and administrative tasks such as filing, data entry, and updating booking systems. This position requires a professional demeanor, attention to detail, and consistent adherence to hotel policies and service standards.
Qualifications
Candidates should possess strong interpersonal skills to interact with guests and team members professionally and courteously.
Candidates should possess excellent phone etiquette and the ability to manage inbound and outbound calls efficiently.
Candidates should possess appointment scheduling and reservation management skills, including use of basic booking or PMS software.
Candidates should possess administrative assistance and clerical skills, including filing, data entry, and document handling.
Good verbal and written communication skills in English; additional local language skills are an advantage.
Ability to work in shifts, including weekends and holidays, as per hotel requirements.
Basic computer literacy (email, spreadsheets, and hotel front office systems) and attention to accuracy in records.
Prior experience in front office, customer service, or hospitality is preferred but not mandatory; a high school diploma or equivalent is required.

Work arrangement
No