Technical Support Specialist - Infrastructure

Role: Technical Specialist • As a responsible Technical Specialist, you need to provide a high level of customer service to our clients across a wide variety of incidents and service requests. • Provide both service transition functions and ongoing support activities, as well as assist in the development of support processes and procedures where required. • Provide support activities including Provisioning, Incident and Change Management across a wide range of technologies. • Provide an effective and efficient end-user service as a central point of contact between end users and the Information Services for the reporting and resolution of incidents and service requests. • Co-ordination and Interaction with business users via different modes of communication. Required Skills • Strong understanding and experience supporting Windows 7 / Above and other Operating Systems • Strong Infrastructure knowledge like disc utilization, server monitoring, server housekeeping, patching, storage, VMware, Hyper and Azure. • Strong understanding and experience supporting Windows Server 2008, 2012, 2016 • Strong understanding and experience supporting Office 365 Strong understanding and experience supporting Office 2007-2016 • Strong understanding of Microsoft Active Directory, Group Policy and User Permissions • Basic understanding of network concepts and ability to perform basic network troubleshooting. Installation and configuration of PC peripherals • Strong Analytical & problem-solving skills • Strong and fluent communication skills in English (verbal and written) • Ability to take direction or/and work independently in a fast-paced environment • Strong time management and ability to manage shifting priorities • Work in a fast-paced environment and be able to multitask Desirable Skills • Experience with two factor authentication such as Duo or Okta • Knowledge of any CRM applications or any Software as a Service (SaaS) application Working Knowledge in any Ticketing Tool • Hands-on experience on Microsoft Exchange 2007/2016 Understanding of SCCM • Understanding of Android and iPhone configuration • Able to prepare end-user and/or technical documentation MCSE / MCSA / CCNA / CCNP Certifications

Work arrangement
No